Shivang Bhardwaj

• Lead two cross-functional technology teams supporting the India Wealth Platform, owning end-to-end Run + Change + Delivery governance across India.
• Operate as Platform Owner / Digital Product Technology Lead, driving product execution through roadmap planning, OKRs/KPIs, prioritization, product backlog management, and release planning, ensuring alignment to Wealth business outcomes.
• Own IT Operations (ITIL) for the Wealth platform including availability management, capacity/performance monitoring, P1/P2 incident management, problem management, RCA, and CSI, maintaining high platform uptime (99.9%+) and minimizing business disruption.
• Execute country-level technology strategy, aligning platform modernization with Group Technology standards, India regulatory expectations, and Wealth business priorities, improving delivery predictability and risk posture.
• Partner with Wealth stakeholders (Relationship Managers, Ops, Compliance, Risk, Business Heads) to deliver digital journey improvements, enhancing usability and operational turnaround, reducing manual effort by ~50%.
• Lead Cybersecurity & Compliance governance for the India Wealth Platform, managing vulnerability remediation and security incidents through Agile (Scrum/Kanban/SAFe) and Waterfall delivery models, including CVSS-based prioritization, sprint planning, triage, containment, RCA, corrective/preventive actions, and audit readiness, achieving X% closure within SLA.
• Drive vendor governance and commercial oversight, managing ~20 vendors and coordinating ~20+ FTE, ensuring SLA adherence, delivery quality, and cost optimization, improving vendor performance by ~72%.
• Govern change, release, and deployment management, ensuring controlled delivery via CAB approvals, risk assessment, UAT coordination, testing sign-offs, rollback readiness, and production validation, reducing release-related incidents by ~51%.
• Provide people leadership across internal and partner teams, driving performance management, delivery discipline, and capability uplift, improving execution throughput by ~46%.
• Led migration of the India Wealth Platform infrastructure from legacy hosting in Hong Kong to a resilient setup across Hong Kong and Singapore, strengthening resilience, scalability, and DR posture, and ensuring zero unplanned downtime / controlled cutover.
• Delivered MS Entra (Azure AD) onboarding for an internal Relationship Manager portal as per Group and regulator security guidelines, implementing MFA and IAM governance, reducing authentication risk and strengthening security controls.
• Delivered database encryption for the India Wealth Platform to strengthen data confidentiality, compliance posture, and control effectiveness, supporting audit and regulatory evidence requirements.
• Built and delivered SQL and Python-based automation models supporting multiple teams, improving operational efficiency and reducing manual effort by ~99% hours/week across recurring workflows.
• Designed and implemented an EUC solution and self-service dashboard, enabling SMEs with near zero-effort reporting, improving transparency and reducing dependency on technology teams by ~X%.
• Managed end-to-end program governance for strategic initiatives including RAID management (Risks, Assumptions, Issues, Dependencies), stakeholder management, execution tracking, and post-implementation stabilization (hypercare).
• Translated business requirements into delivery artefacts including BRDs/PRDs, user stories, acceptance criteria, functional specifications, ensuring clear alignment between business outcomes and technology execution.
• Facilitated Agile ceremonies including sprint planning, backlog grooming, daily standups, sprint reviews, retrospectives, while maintaining Waterfall governance for regulatory, security, and infrastructure initiatives.
• Established structured reporting for leadership through weekly governance decks, KPI dashboards, risk reporting, vendor performance metrics, and release readiness updates, improving leadership visibility and faster decision-making.
• Driving business initiatives & Trained users in 7+ business teams across India, Nepal & Sri Lanka to leverage Data Lake for data analytics (Trend Analysis, CXOs Dashboard, Analytics Projects).
• Liaised with Business Teams to identify data gaps in critical TP systems and its migration to Data Lake.
• Brought in c.300% growth in the Intelligent Automation book of work for the Retail business vertical.
• Data Localization on Cloud: Managing multi-year Project to onshore payments systems data in response to RBI guidelines on data localization. Reduced cost of implementation of Data Localization by $10M With key recommendations to regulators.
• Business Management: Preparing Presentation for CXOs for decision making by delivering Management presentations to analyse and summarize key performance metrics and produce meaningful insights.
• Successfully managed and delivered a high-profile project in India & South Asia earning international recognition with the prestigious Qorus Banking Award in 2023.
• Effectively led and executed a strategic project in India, achieving national acclaim with the IBEX Award 2024.
• Successfully eliminated INR 92M and 20% annual maintenance in outsourcing application development to vendor.
• Highly scalable, in-house solution developed under 0 cost appreciated by CMT in India & South Asia region.
• Won A3 awards for the project "SEBI/NSDL" for SCB was as a key improvement project with "0" Cost Model.

• • Developed the agile delivery principles towards enhanced pace and efficiency, maturing platform and framework, transitioning from waterfall to agile methods.
  • Work with Cross functional areas: Tech team, Risk, Operations, Sales for end-to-end journey from business for documentation, facilitation & presentation.
  • Managed budgeting and timely allocation for project resources.
  • Analysing the impact of upstream changes and communicating downstream PNL impact to B2C.
  • GAP Analysis: Perform analysis to identify priority clients in order to provide differentiated services to these premium entities to achieve customer delight using Excel template for business process re-engineering.
  • Brought in benefits of over $200k USD in a span of 1 years, overseeing delivery of over 250 automation offerings.
  • Business Dashboard: Perform visual analytics by creating dynamic and interactive business dash to highlight key industry data, generate reports and help Sr management with critical decision making.
  • Quarterly Excellence Award - 2020 Nominated for the Wall of Recognition for creating functional specifications documents and tool, end-to-end Platform globally with capability of 1 billion dollars transaction everyday using internal Artificial Intelligence in Q1, 2020 for both B2C.
  • Innovation Champion Winner - 2017 Conceptualised and developed a real time control monitoring dashboard to track the live status of all Index strategy.