Shivangi Asthana
Business Analyst
Summary
Experienced professional with over 7 years of success, characterized by strategic foresight and the ability to excel in both collaborative team environments and self-directed initiatives. Demonstrates a strong work ethic and commitment to identifying and capitalizing on growth opportunities. Excited to begin new challenges with successful team.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Business Analyst
American Express
Gurgaon, Haryana
07.2023 - Current
- Monitored calls, chats and provide insightful information to increase the efficiency of Automation.
- Identifying common issues, preferences, or areas where automation can be enhanced to better serve.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
Lead associate
American Express
Gurgaon
03.2018 - 06.2023
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Associate
Concentrix, Gurugram
Gurgaon
06.2016 - 03.2018
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Worked varied hours to meet seasonal and business needs.
- Trained and mentored junior staff on customer service strategies and techniques.
- Was hired on temporary basis but considering my performance, the organization hired me permanently
Education
MBA - Operations Management
NMIMS
Mumbai 06.2021 - 07.2023
B.tech - Engineering & Research
United College
07.2012 - 05.2016
Intermediate - undefined
St. Anthony's convent
06.2011 - 05.2012
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St.Anthonys Convent Girls Inter College
06.2009 - 05.2010
Skills
Leadership skills
Time management skills
Manual test case preparation
Teamwork and Collaboration
Decision-Making
Analytical and Critical Thinking
Timeline
Business Analyst
American Express
07.2023 - Current
MBA - Operations Management
NMIMS
06.2021 - 07.2023
Lead associate
American Express
03.2018 - 06.2023
Associate
Concentrix, Gurugram
06.2016 - 03.2018
B.tech - Engineering & Research
United College
07.2012 - 05.2016
Intermediate - undefined
St. Anthony's convent
06.2011 - 05.2012
undefined
St.Anthonys Convent Girls Inter College
06.2009 - 05.2010