SHIVANGI GUPTA

• Test Planning & Strategy: Define the overall test approach, scope, objectives, and resources needed for testing.
• Team Leadership: Build, mentor, and manage the testing team, ensuring collaboration and motivation.
• Test Design & Execution Oversight: Supervise the creation of test cases, test scripts, and ensure proper execution.
• Risk Management: Identify potential risks in the testing process and develop mitigation strategies.
• Tool Selection & Implementation: Choose appropriate testing tools and ensure their effective use.
• Quality Assurance: Ensure that the final product meets the required quality standards and is free of critical defects.
• Stakeholder Communication: Act as a bridge between testers, developers, project managers, and clients to align expectations and report progress.
• Metrics & Reporting: Track testing progress using KPIs and provide detailed reports on test coverage, defect density, and quality trends.
• Process Improvement: Continuously evaluate and refine testing processes for better efficiency and effectiveness.

• Led the end-to-end testing effort for the KPMG CLARA AI Chat application, ensuring high-quality user experiences and seamless conversational functionality.
• Coordinated and executed manual testing cycles, verifying core functionalities, user workflows, and business-critical use cases.
• Oversaw multilingual speech-to-text validation, ensuring robust transcription accuracy and intent recognition across global languages.
• Monitored AI-driven responses for hallucination risks, validating ChatGPT-style interactions for factual accuracy, coherence, and contextual relevance.
• Developed and managed comprehensive test cases and test plans within Azure DevOps, ensuring complete traceability, coverage, and alignment with requirements.
• Collaborated cross-functionally with development teams, business analysts, and product owners to address defects, prioritize fixes, and maintain delivery timelines.
• Mentored and guided junior QA members, promoting knowledge sharing, process adherence, and testing best practices within the team.

• Led the end-to-end testing effort, ensuring high-quality user experiences and seamless conversational functionality.
• Coordinated and executed manual testing cycles, verifying core functionalities, user workflows, and business-critical use cases.

•Validate 4G network functionality, including voice, data, and messaging services, ensuring compliance with LTE standards and protocols.

•Perform end-to-end testing of telecom components such as BSS (Business Support Systems), OSS (Operations Support Systems), and NMS (Network Management Systems).
• Oversaw multilingual speech-to-text validation, ensuring robust transcription accuracy and intent recognition across global languages.
• Monitored AI-driven responses for hallucination risks, validating ChatGPT-style interactions for factual accuracy, coherence, and contextual relevance.
• Developed and managed comprehensive test cases and test plans within Azure DevOps, ensuring complete traceability, coverage, and alignment with requirements.
• Collaborated cross-functionally with development teams, business analysts, and product owners to address defects, prioritize fixes, and maintain delivery timelines.
• Mentored and guided junior QA members, promoting knowledge sharing, process adherence, and testing best practices within the team.

• Functional testing for SanDisk products such as UFD, hardisk
• Ensured USB device compatibility across multiple OS and USB ports
• Functional testing of SanDisk Secure Access software for encryption and data security
• Reported bugs on Jira tool
• Global workforce solutions company