Summary
Overview
Work History
Education
Skills
Timeline
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Shivangi Jaggi

Shivangi Jaggi

Associate Product Manager
BENGALURU

Summary

Experienced professional adept at managing the entire product lifecycle from inception to launch. Detail-oriented with a strong track record in coordinating projects and driving improvements. Effective communicator with strong problem-solving skills, accustomed to thriving in fast-paced, team-oriented environments.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Associate Program Manager

Bhanzu
04.2024 - Current
  • Developed detailed project plans including scope, objectives, timelines, budgets, and resource requirements for successful execution.
  • Ensureing successful project outcomes by closely monitoring risks, identifying potential issues, and implementing corrective actions.
  • Collaborated with various departments to ensure seamless integration of new initiatives into existing organizational structures and processes.
  • Spearhead business meetings, presenting updates and orchestrating discussions to advance business goals.
  • Proactively address and troubleshoot business-related challenges, ensuring minimal disruption to operations and project delivery.


Program Manager

Great Learning
12.2023 - 03.2024


  • Develop and execute comprehensive program plans, including defining objectives, timelines, milestones, and deliverables.
  • Coordinate cross-functional teams and resources to ensure alignment with project goals and objectives.
  • Ensuring timely deliverables from scratch till the completion of the course.
  • Handling various operational tasks and working on mainstreaming the processes.



Associate Product Manager

Edureka
11.2022 - 11.2023
  • Facilitated client interactions, enhancing understanding of business requirements and market dynamics, resulting in a 20% increase in client satisfaction ratings.
  • Worked in managing product development life cycle, including planning, scheduling, and tracking project
    progress. Coordinate with cross-functional teams, such as engineering, design, and marketing, for any bugs/Issues and to ensure timely delivery of product milestones.
  • Collaborated with designers and developers, providing input on UX/UI decisions and conducting usability tests, resulting in a increase in user satisfaction metrics.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Orchestrated cross-functional collaboration with engineering, design, and marketing teams, reducing bug resolution time by 25% and ensuring on-time delivery of product milestones.
  • Oversaw product demonstrations and testimonials, yielding a 20% increase in conversion rates and improved performance evaluations.
  • Collaborated with sales, marketing, finance and support teams ensuring timely product launches within budget constraints, resulting in a 3% increase in revenue generation.
  • Developed comprehensive product documentation, facilitating internal communication and contributing to a 20% reduction in onboarding time for new features and products.


Team Lead - Program Management

Edureka
05.2021 - 10.2022
  • Evaluated course batches based on instructor rating, NPS, support metrics, and addressed escalations. Conducted thorough batch-level analysis of attendance, feedback, and performance metrics.
  • Identified and collaborated on key improvement areas across batches, working with teams to bridge identified gaps.
  • Provided comprehensive training to teams on the program, tools, and metrics, including knowledge transfer for the entire process.
  • Proficient in HackerEarth, Canvas, Nuvepro, and Doselect to activate assignments, tests, and projects for learners across all batches.
  • Managed Zoho Projects, overseeing grading, certification processes, and multiple tasks related to client onboarding.
  • Defining dashboards on Power BI to measure various operation and quality metrics for analysis of Sales,
    attendance, feedback, performance and other metrics on batch/course Level for certification courses.

Senior Operations Associate

Edureka
05.2020 - 04.2021
  • Streamlined operational processes to ensure end-to-end success for all batches.
  • Took ownership of Zoho Projects, creating targeted sessions for various courses, including Artificial Intelligence, leading to a 40% increase in course completion rates and improved student satisfaction.
  • Streamlined operations to ensure a seamless learning process, activating assignments through Hackerearth, Canvas, Nuvepro, and Doselect, resulting in a 25% increase in assignment completion rates.



Operations Executive

Treebo, Ruptub Pvt. Ltd
01.2019 - 09.2019
  • Strategically oversaw quality assurance initiatives across PAN India Treebo Hotels, ensuring impeccable standards through rigorous quality checks, issue identification, and evidence-backed reporting. Execute comprehensive follow-ups to guarantee swift issue resolution.



  • Nurtured a robust auditor network throughout the country by introducing innovative programs, driving engagement, and facilitating seamless onboarding processes. Scrutinizing data for inaccuracies, and executing corrective measures for enhanced accuracy.

Education

Bachelor of Commerce - Commerce

University of Delhi
New Delhi, Delhi
03.2016 - 08.2018

High School -

Prince Public School
New Delhi, Delhi
04.2013 - 05.2015

Skills

    Project Management

Zoho

Powerbi

Google Analytics

Jira

Timeline

Associate Program Manager

Bhanzu
04.2024 - Current

Program Manager

Great Learning
12.2023 - 03.2024

Associate Product Manager

Edureka
11.2022 - 11.2023

Team Lead - Program Management

Edureka
05.2021 - 10.2022

Senior Operations Associate

Edureka
05.2020 - 04.2021

Operations Executive

Treebo, Ruptub Pvt. Ltd
01.2019 - 09.2019

Bachelor of Commerce - Commerce

University of Delhi
03.2016 - 08.2018

High School -

Prince Public School
04.2013 - 05.2015

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Shivangi JaggiAssociate Product Manager