Shivangi Khatri
Gurgaon
Summary
Dynamic Chat Support Representative at Concentrix with a proven track record in complaint resolution and live chat support. Leveraging strong communication and problem-solving skills, I effectively resolved customer issues while mentoring junior team members, enhancing team performance and customer satisfaction. Committed to maintaining product knowledge and professionalism in all interactions.
Overview
1
1
year of professional experience
Work History
Chat Support Representative
Concentrix
Gurgaon
10.2024 - 10.2025
- Assisted customers with inquiries through chat support platform.
- Maintained professionalism while handling challenging customer interactions effectively.
- Maintained up-to-date knowledge of company's products, services, and policies.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Mentored junior team members and managed employee relationships.
Education
Bachelor in commerce -
Soban Singh Jeena Govt College
Uttarakhand Skills
- Communication
- Live chat support
- Complaint resolution
- Product knowledge
- Problem solving
- Patience
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
Consistently meets kPIs and successfullly became the top performer in the team for 5 times in the whole year with 98% customer satisfaction rate
Timeline
Chat Support Representative
Concentrix
10.2024 - 10.2025
Bachelor in commerce -
Soban Singh Jeena Govt College
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