Shivangi Priyadarshi
Mumbai
Summary
Resourceful HR Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Learning and Development Specialist
Acko General Insurance
08.2022 - 12.2023
- Instrumental in setting up training and development unit for ACKO Auto Insurance Department, across all locations - Delhi, Mumbai and Bangalore with standard training procedures.
- Developed an onboarding program for new employees that reduced training Mme by 50% while maintaining quality of training
- Addressed knowledge gaps among sales consultants, resulting in 40% increase in customer satisfaction ratings and growth in SPD
- Introduced the concept of ‘Consultative Selling’ to derive customer centricity and establish a customer oriented growth culture through effective sales trainings & rewards and recognition module
- Conducted thorough needs assessment and skills gap analysis of organization and developed targeted training initiatives that resulted in 40% increase in employee skills.
- Worked with Recruitment team to create competency model for sales consultants across three locations to enable smooth recruitment, training and performance appraisal by aligning individual employee skills with business objectives
- Further training as product/process trainer with average throughput score of 96% in the last quarter
- Developed and implemented sales pitches for various sales campaigns like D2C network and wingback campaigns
- Creation of effective training content with storyboarding and gamification.
HR L&D Analyst
KPMG
07.2020 - 11.2021
- Key resource in learning and development team
- Conducted weekly New Employee Orientation Program for 1200+ new joiner’s month on month
- Introduced and automated Induction 2.0 with features that defined variables and aided in quantifiable insights for overall process feedback and trainee’s engagement
- Served as first point of contact (POC) for all onboarding queries
- Responsible for Induction dashboard by measure and analysis of program effectiveness via online metric tools.
- Roster management across businesses pan India.
- Responsible for design, execution and query management for new leader journey programs across all managerial levels on learning management system.
- Successfully produced 1500+ virtual trainings pan India while maintaining 75% engagement boost
- Executed major projects on system: External vendor program across businesses and Campus recruitment training program for KPMG campus recruiters.
HR Operations Analyst
KPMG
03.2020 - 07.2020
- Handled Query Management System for all HR queries including compensation and benefit, learning and development, leave management, Open PD, relocation and reimbursement and Exit Management
- Resolved and redirected employee queries to department SPOC’s in line with the company policies
- Handled Leave Management System for KPMG India and KGS employees (KPMG global services).
Graduate Trainee
Piramal Group, Capital And Housing Finance
06.2019 - 02.2020
- Empanelment of Direct Sales Team (DST)
- Aided profiling and credit risk analysis for home loan eligibility
- Assisting the customers throughout the internal process i.e Legal verification Technical verification, Fraud check and CIBIL checks.
- Acquired foundational knowledge of company policies and procedures through rigorous study of internal documentation resources.
- Cross selling of Insurance policy.
Event Executiv
Indian Academy Of Opthalmology
11.2017 - 06.2018
- Worked under Padmashree Dr Keiki R Mehta for conducting International CME Conference for ophthalmologists, medical professionals and medical students to acknowledge advances in the field of ophthalmic sciences across 12 countries.
- Handled conference management, rewards and recognition and venue management for the event.
- Led a team of 12 professionals for operational task and administrative support.
- Achieved consistent attendee growth by continuously refining event strategies based on feedback and industry trends.
Education
BBA - Business Administration And Management
Amity University
Mumbai, India06.2019
High School Diploma -
Bal Bharati Public School
Mumbai, India05.2016
10th Standard -
Ryan International School
Mumbai, India2014
Skills
- Competency Model
- Instructional Design
- Training Program Development
- New hire on-boarding
- Project Management
- Training Needs Analysis
- Training Program Assessment
- Organizational Development
- Sales and Marketing
TOOLS
- Microsoft ( Excel, Power point, Word )
- Learning Management System - SAP ; Success Factors
- Content - Adobe connect, Canva
Languages
Certification
- Managing and Motivating Talents - Wharton Business School (Online) - September 2022
- Instructional Design Foundations and Applications - University of Illinois (Coursera) - June 2022
Hobbies
Actively involved in health and fitness, professional synthesizer player, self-taught baker.
Timeline
Learning and Development Specialist
Acko General Insurance
08.2022 - 12.2023
HR L&D Analyst
KPMG
07.2020 - 11.2021
HR Operations Analyst
KPMG
03.2020 - 07.2020
Graduate Trainee
Piramal Group, Capital And Housing Finance
06.2019 - 02.2020
Event Executiv
Indian Academy Of Opthalmology
11.2017 - 06.2018
BBA - Business Administration And Management
Amity University
High School Diploma -
Bal Bharati Public School
10th Standard -
Ryan International School
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