Shivangi Raj
Risk and Compliance Operations Specialist
Summary
Accomplished professional with 5+ years of expertise in operations, AML, KYC, transaction monitoring, and onboarding. Successfully led and managed a team of 30, optimizing workflows to improve efficiency and reduce errors. Skilled in conducting KYC and AML checks, implementing risk assessment strategies, and ensuring strict compliance with regulatory standards, including due diligence, enhanced due diligence, and SLAs. Adept at driving post-sale success and enhancing client satisfaction through the seamless, independent management of ERP panels
Overview
6
6
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
Work History
Business Analyst
Genpact Badshahpur
09.2024 - Current
- Ensure timely and accurate analysis of transaction alerts to identify and report suspicious activities, maintaining compliance with regulatory standards.
- Evaluate and categorize customer risk profiles accurately, implementing appropriate monitoring strategies for high-risk accounts
- Prepare and submit Suspicious Activity Reports (SARs) and other regulatory filings within established deadlines, ensuring all necessary information is included.
- Work effectively with internal teams and external clients to gather necessary information and ensure compliance requirements are met
- Identify opportunities to enhance transaction monitoring and KYC processes, implementing improvements to increase efficiency and effectiveness
- Engage in ongoing training and professional development to stay abreast of industry trends and emerging risks in AML and KYC domains
KYC and Onboarding Manager
PAYTM
01.2022 - 06.2024
- Lead and supervise a team of professionals, providing guidance and feedback to ensure work is completed efficiently and within deadlines
- Implement strategies to capture and track team members' progress and performance
- Oversee and ensure strict adherence of AML and KYC policies and procedures
- Demonstrated understanding of Customer Due Diligence, Enhanced Due Diligence, Customer Identification Program, requirements to ensure regulatory compliance
- Proficient in implementing procedures, protocols and SOPs' for all operational process facilitating smooth and compliant operations across the organization
- Collaborated closely with the product team to optimize systems and technology integration, aiming to enhance process adherence and improve risk management
- Implemented process improvements to boost operational efficiency, reduce turnaround time, and mitigate errors effectively
- Collaborated with customer support teams to address merchant concerns promptly, ensuring a positive overall experience and fostering long-term customer satisfaction
- Maintaining work quality by conducting regular audits and keeping checks in place
Onboarding Specialist
House of soft skills
01.2021 - 01.2022
- Demonstrated leadership in ensuring client onboarding, satisfaction, and positive user experience
- Solely managed the ERP Panel for accurate data entry, updates, and maintenance
- Proactively contributed ideas and strategies to enhance client satisfaction, retention, and overall success
- Managed diverse team and dealt with cross-functional team for smooth process
- Stay updated on AML and KYC Policies and involved in regulatory reporting activities in coordination with Compliance and control team
- Provide regular updates and reports on customer satisfaction metrics, retention rates, and issue resolution performance
Operation Executive
Loconav india pvt ltd
01.2020 - 01.2021
- Coordinated day to day with internal stakeholders and ensured accurate and timely delivery of results to the clients
- Utilized CRM tools to streamline process management and reporting for enhanced efficiency
- Cultivated strong and loyal relationships with existing clients to drive demand generation
- Managed key account matters, overseeing issue resolution, participating in meetings, and coordinating communications to ensure effective collaboration and alignment with client objectives
- Ensured strict adherence to critical metrics and business Service Level Agreements to maintain operational excellence
Executive Assistant
premonasia Pvt limited
01.2019 - 01.2020
- Led the establishment of clear objectives for marketing initiatives, overseeing implementation, tracking, and optimization efforts
- Facilitated communication with clients to gather project requirements, provide updates, and address operational issues effectively
- Collaborated with cross-functional teams to ensure the successful execution of consulting projects
- Generated regular reports and presentations on project progress, highlighting key milestones and potential challenges
- Assisted in conducting market research, competitor analysis, and industry studies within the automotive sector
Intern
IEML
01.2022 - 03.2022
- Company Overview: IHE (INDIA INTERNATIONAL HOSPITALITY EXPO)
- Conducted research and enquiries before updating company intranet
- Received hands on experience in sales, marketing and account management operations
- Took messages from clients and relayed them to relevant staff promptly
- Coordinated multiple rotation and provided cover for emergencies and short-term staff absences
- IHE (INDIA INTERNATIONAL HOSPITALITY EXPO)
Education
MBA -
GL BAJAJ INSTITUTE OF MANAGEMENT AND TECHNOLOGY
01.2017 - 01.2019
BSC - undefined
MAGADH UNIVERSITY
01.2014 - 01.2017
HIGH SCHOOL - undefined
DELHI PUBLIC SCHOOL
01.2012 - 01.2013
Skills
Effective Team Leadership
Process Optimization Expertise
Compliance Monitoring for Transactions
AML Compliance Expertise
Service Level Agreement Management
Microsoft Office Proficiency
Effective Presentation Delivery
SOP Documentation Expertise
CRM Software Proficiency
Strategic Issue Identification
Certification
Marketing in digital world
Timeline
Business Analyst
Genpact Badshahpur
09.2024 - Current
KYC and Onboarding Manager
PAYTM
01.2022 - 06.2024
Intern
IEML
01.2022 - 03.2022
Onboarding Specialist
House of soft skills
01.2021 - 01.2022
Operation Executive
Loconav india pvt ltd
01.2020 - 01.2021
Executive Assistant
premonasia Pvt limited
01.2019 - 01.2020
MBA -
GL BAJAJ INSTITUTE OF MANAGEMENT AND TECHNOLOGY
01.2017 - 01.2019
BSC - undefined
MAGADH UNIVERSITY
01.2014 - 01.2017
HIGH SCHOOL - undefined
DELHI PUBLIC SCHOOL
01.2012 - 01.2013