SHIVANGI RAJ SHRIVASTAV
Ranchi
Summary
Dedicated and versatile professional with over 5 years of experience in accounting, administration, and hospitality. Currently working as a Captain and Order Taker in Room Service at a reputed hotel, showcasing strong customer service, communication, and coordination skills. Previously held accounting roles where responsibilities included financial reporting, GST/tax entries, ledger maintenance, and vendor/client communication. Known for efficiency, attention to detail, and a proactive work ethic in both hospitality and back-office domains.
Overview
8
8
years of professional experience
Work History
Captain & Order Taker – Room Service
Hotel Chanakya BNR
06.2023 - Current
- Taking guest orders accurately and coordinating with kitchen and service staff for timely delivery
- Ensuring high standards of hospitality and customer satisfaction in room service operations
- Managing special guest requests, dietary needs, and complaint resolution
- Assisting in billing and room service record maintenance
Accounting Assistant
Speedotrack GPS Pvt. Ltd.
03.2022 - 05.2023
- Maintained general ledger entries and reconciliations
- Managed vendor bills, GST entries, and financial statement preparation
- Oversaw accounts receivable/payable and supported period-end closing processes
- Conducted expense reporting and budget variance analysis
Accounting Assistant
SR Consultant
12.2019 - 02.2021
- Processed transactions, prepared tax and GST entries
- Drafted financial reports and supported audits
- Handled vendor and client communications
- Performed general administrative and data entry tasks
Back Office Executive
Insurance Hub
11.2018 - 11.2019
- Tracked documentation and daily operational reporting
- Coordinated with customers and vendors for service and payment issues
- Trained new staff and addressed customer queries
Customer Relationship Executive
Nexgen Mahindra
04.2017 - 04.2018
- Managed front desk operations, client handling, and call redirection
- Scheduled appointments and handled basic administrative tasks
Education
MBA - Finance And HR
Ranchi University
Ranchi, India 04.2001 -
Bachelor of Commerce(Hons) - Accounting
Ranchi University
Ranchi, India 04.2001 -
12th (Commerce, CBSE) -
Kendriya Vidyalaya
Ranchi, India 04.2001 -
10th (CBSE) -
Kairali School
Ranchi, India 04.2001 -
Skills
- Advanced MS Excel proficiency
- Proficient in MS Word
- Presentation design
- Account Reconciliation
- GST Filing & Tax Entry
- Financial Reporting
- Client Coordination
Certifications And Technical Skills
- Certified Tally (6 Months)
- Ability to understand & utilize the IT resource available on Hand
- Advanced Excel
Timeline
Captain & Order Taker – Room Service
Hotel Chanakya BNR
06.2023 - Current
Accounting Assistant
Speedotrack GPS Pvt. Ltd.
03.2022 - 05.2023
Accounting Assistant
SR Consultant
12.2019 - 02.2021
Back Office Executive
Insurance Hub
11.2018 - 11.2019
Customer Relationship Executive
Nexgen Mahindra
04.2017 - 04.2018
MBA - Finance And HR
Ranchi University
04.2001 -
Bachelor of Commerce(Hons) - Accounting
Ranchi University
04.2001 -
12th (Commerce, CBSE) -
Kendriya Vidyalaya
04.2001 -
10th (CBSE) -
Kairali School
04.2001 -
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