Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic

Shivangi Sharma

New Delhi

Summary

I would like to be a part of an organization where I could use and enhance my knowledge and skills for the development of both organization and myself.

Overview

7
7
years of professional experience

Work History

Operations Service Specialist

Prometric Testing Pvt Ltd:
03.2021 - Current
  • Coordinated with other departments to ensure efficient workflow processes.
  • Identified needs of clients promptly and efficiently.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Process Developer

Genpact Pvt Ltd:
Gurgaon
01.2017 - 02.2021
  • Overseeing account activity to identify and address overdue payments.
  • Creating dashboards and scoreboards for team review, enhancing performance visibility.
  • Calling the customers to collect the overdue payments and give out debt redemption plans.

Education

MBA - Project Management & Marketing

Bhartiya Vidyapeeth(Online)
01-2023

BCom

SOL Delhi University
01-2019

Skills

  • Multitasking
  • Adaptability
  • Effective Communication
  • Problem-solving abilities
  • Task Prioritization

Accomplishments

  • Certificate of Appreciation received for being one of the top performers - Genpact 2019
  • Certificate awarded for the completion of Spoken English Programme conducted by
    British Council

Hobbies

  • I love to travel
  • Try new food
  • Enjoy reading books

Timeline

Operations Service Specialist

Prometric Testing Pvt Ltd:
03.2021 - Current

Process Developer

Genpact Pvt Ltd:
01.2017 - 02.2021

MBA - Project Management & Marketing

Bhartiya Vidyapeeth(Online)

BCom

SOL Delhi University

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Shivangi Sharma