Summary
Overview
Work History
Education
Skills
Achievements
Declaration
Timeline
Generic

Shivangi Shukla

Alwar

Summary

Results-driven retail professional with proven expertise in driving sales performance, enhancing customer experience, and managing inventory efficiently. Skilled in leading and motivating teams to achieve high levels of customer satisfaction and operational excellence. Strong track record in optimizing costs, improving profitability, and maintaining high visual merchandising standards. Adept at analyzing sales data to identify trends and implement strategies for continuous growth.

Overview

4
4
years of professional experience

Work History

Department Manager

Reliance Retail
Alwar
08.2022 - Current
  • Worked actively with the management team to create sales plans based on weekly sales trends, and applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
  • Coached sales colleagues in product specifications, sales incentives and selling strategies, greatly raising customer satisfaction ratings.
  • Created in-depth reports for management to help them understand current trends, evaluate sales and inventory data, raise awareness of safety issues, and more.
  • Kept open lines of communication with managers of other departments.
  • To achieve goals and maintain high job satisfaction, I kept employee workloads fair and balanced, and I set, enforced, and optimized internal policies to keep employees and managers responsive to demands.
  • Managed inventory control and receiving operations to maintain optimal stock levels and meet expected demands.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed cash control and store opening and closing procedures.

Industrial Training

Novotel, Pune
Pune
12.2020 - 03.2021
  • Provided exceptional guest service by assisting with check-ins, check-outs, and resolving guest inquiries, contributing to a positive guest experience and high satisfaction scores.
  • Assisted in daily hotel operations, including managing reservations, coordinating housekeeping tasks, and supporting front desk activities to ensure smooth and efficient hotel functioning.
  • Aided in the planning and execution of events and conferences, including setting up venues, coordinating with vendors, and ensuring that all guest requirements were met.
  • Effectively addressed and resolved guest complaints and issues, utilizing strong communication and problem-solving skills to maintain a high level of guest satisfaction.
  • Managed administrative tasks, such as maintaining guest records, processing payments, and handling correspondence, ensuring accuracy and compliance with hotel policies.
  • Worked closely with various departments, including housekeeping, food and beverage, and sales, to support hotel operations and contribute to a cohesive team.

Education

Bachelor of Science - Hotel Management

State Institute of Hotel Management
Jodhpur
05-2022

CBSE - Commerce

Kendriya Vidyalaya RRC, Fatehgarh
Fategarh
04-2016

Skills

  • Interpersonal communication
  • Proactive learner
  • Multitasking
  • Good strategist
  • Problem solving
  • Team management
  • Good command of Microsoft
  • Relationship building
  • Customer service
  • Language proficiency
  • Highly organized

Achievements

  • Achieved higher sales by introducing up selling techniques to staff.
  • Reduced shrinkage from 0.5% to 0.14% .
  • Increased the store margin from 10% to 15% .
  • Reduced the store operational costs.
  • Resolved product issue through consumer testing.

Declaration

I hereby declare that all the information  given above is true and correct to the  best of my knowledge.

Timeline

Department Manager

Reliance Retail
08.2022 - Current

Industrial Training

Novotel, Pune
12.2020 - 03.2021

Bachelor of Science - Hotel Management

State Institute of Hotel Management

CBSE - Commerce

Kendriya Vidyalaya RRC, Fatehgarh

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Shivangi Shukla