Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shivangi Singh

Shivangi Singh

Pune

Summary

A highly motivated and Results-driven Senior Associate Consultant having rich experience in Functional and Domain Consulting with an excellent Client Management and Problem Abstraction Skills. Extremely observant Team leader who works hard to determine every nuance of a sensitive situation. Effective leader, team builder and business analyst offering excellent analytical skills, pro-active approach, and the important ability to solve complex problems. Substantial knowledge in: proficient troubleshooting, team leadership, Project management, communication planning & execution, customer relations, stakeholder management, MSA & SLA, Analysis, Client billing, change implementation & management

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Associate Consultant / PMO/Project Manager

Infosys Limited
03.2023 - Current
  • Responsible for reporting and analyzing the data to create meaningful reports
  • Onboarding new talents in the project and training as per the requirements
  • Troubleshooting the problems & analyzing to get the accurate solution
  • Coordinating with different stakeholders to get the amount billed to the client
  • Responsible for execution of SLA & MSA
  • Developed and implemented effective strategies to improve client relationships.
  • Prepared presentations and reports for clients, senior management and stakeholders.
  • Provided guidance to junior consultants on various projects.
  • Coordinated with other teams within the organization to ensure successful project delivery.
  • Managed day-to-day operations of the consulting team.
  • Maintained detailed records of all project activities, progress, timelines and deliverables.
  • Reviewed existing processes for efficiency improvement opportunities.
  • Created comprehensive process documentation for internal use.
  • Identified areas of risk related to client projects and developed solutions accordingly.
  • Participated in client meetings to discuss project objectives, scope, timeline and budget.
  • Implemented changes in response to customer feedback or requests.
  • Answered clients' questions and promptly addressed concerns.
  • Consulted with clients and team members to evaluate client needs, developing plans tailored to individual situations and advising on effective implementation.
  • Worked with clients to understand needs and recommend products or solutions best resolving particular issues or suited to facilitate achievement of lifestyle goals.
  • Collaborated with clients and team members to develop projects and associated plans.
  • Created project status presentations for delivery to customers or project personnel.
  • Other Key roles & responsibilities are: Monthly Client billing, onboarding offboarding of resources, report making, procurement, stakeholder management, training & guiding new resources, contractual obligations, reporting & analyzing.

Senior Associate Consultant / ASE Team lead

Infosys Limited
10.2021 - 02.2023
  • Responsible for execution of project (Disconnect, refresh, new device installation, up-gradation) in strict timelines adhering SLA
  • Handled a team of 30+ resources
  • Coordinate with various team & provide time to time update to client
  • Training, guiding & monitoring the new resources
  • Other Key roles & responsibilities are: Order processing, pre & post sales support, Billing support, Customer experience, adhering MSA & SLA, root cause analysis, Automation, migration.

Senior Associate Consultant

Infosys Limited
08.2020 - 09.2021
  • Responsible for execution of project (Disconnect, refresh, new device installation, up-gradation) in strict timelines adhering SLAs
  • Communicated with stakeholders for timely delivery of services to client by meeting SLAs
  • Other Key roles & responsibilities: order processing, RCA, automation.

Education

Post Graduate diploma in Management -

Sri Balaji University Pune
05-2020

Skills

  • Management Skills
  • Project Management
  • Analytical Skills
  • Negotiation Skills
  • Teamwork mindset
  • Performance monitoring
  • Team Supervision
  • Performance Evaluations
  • Order Fulfillment
  • MS Office
  • Preparing reports
  • Team Leadership
  • Project Coordination

Certification

  • CSM
  • Foundation in Project Management

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Senior Associate Consultant / PMO/Project Manager

Infosys Limited
03.2023 - Current

Senior Associate Consultant / ASE Team lead

Infosys Limited
10.2021 - 02.2023

Senior Associate Consultant

Infosys Limited
08.2020 - 09.2021

Post Graduate diploma in Management -

Sri Balaji University Pune

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Shivangi Singh