Shivangi Singh
Relationship manager
Summary
Relationship management professional with proven track record in banking operations. Expertise in client portfolio management and financial analysis, ensuring high client satisfaction. Known for effective team collaboration and adaptability to changing needs.
Overview
2
2
years of professional experience
Work History
Relationship Manager, Banking Operations
ICICI Bank
12.2023 - Current
- Conducted thorough risk assessments for loan applications, ensuring responsible lending practices and minimizing default rates.
- Strengthened client relationships by providing timely and accurate financial advice, leading to increased customer satisfaction.
- Implemented efficient banking processes to optimize operational performance and reduce errors.
- Collaborated with cross-functional teams to develop new products and services tailored to the needs of relationship banking customers.
- Provided exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
- Analyzed complex financial data from multiple sources in order to provide comprehensive recommendations tailored specifically for each client''s unique situation.
- Maintained compliance with all regulatory requirements, ensuring continued operational excellence within the relationship management function.
Education
Post Graduate Diploma in Banking And Finance - Banking And Finance
Manipal Academy of Higher Education
Bangalore 08-2024
Bachelor’s of Commerce - Financial Accounting, Business Studies
University of Delhi
09-2020
Skills
Power BI
SQL
Advance Excel
Banking operations
Portfolio management
Credit analysis
Cross-selling products
Know your customer
Financial planning
Teamwork and collaboration
Time management
Financial reporting
Lead prospecting
Investment planning
Market research
Timeline
Relationship Manager, Banking Operations
ICICI Bank
12.2023 - Current
Post Graduate Diploma in Banking And Finance - Banking And Finance
Manipal Academy of Higher Education
Bachelor’s of Commerce - Financial Accounting, Business Studies
University of Delhi
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