Shivangi Thapa
Dehradun
Summary
Dedicated, results-driven professional with proven success in customer service and logistics. Thrived at Opulent Tech Pro, advancing from Process Analyst to Senior Process Analyst. Eager to grow within an organization that values commitment, honesty, and sincerity. Confident in strong work ethic and willingness to learn for continued success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Process Analyst
Opulent Techpro Pvt. Ltd.
06.2023 - Current
- Responsible for Daily product listing at Magento, image resizing through Photoshop, Creating and importing new products to Linnworks, Data Feed, Daily products listing to eBay, working on Pricelist received by different vendors etc.
Process Analyst
Opulent Techpro Pvt. Ltd.
06.2022 - 05.2023
- Responsible for Daily product listing at Magento, image resizing through Photoshop, Creating and importing new products to Linnworks, Data Feed, Daily products listing to eBay etc.
Logistics Executive
Firstcry.com
06.2021 - 05.2022
- Was responsible for handling customers queries related to Forward logistics like, Delivery related, Refund related, RTO, etc.
Customer Service Representative
We Win Pvt. Ltd. Company for Ayushman Bharat process
10.2020 - 05.2021
- Role was to handle customers queries related to Ayushman cards. This job was an eye opening for me as I got to know how much people are in need of health benefits and with this wonderful government insurance scheme they are getting help. I am grateful to be able to help customers and patients who were in need.
Lovesh Kalra & Company Chartered Accountant
06.2017 - 08.2017
- Was responsible for Computing & E-filing of Income Tax, assisted my senior for Audit of books for clients such as ONGC Club Office & Uttarakhand Tourism Development Board Office Dehradun.
Education
MBA - Operations Management
Narsee Monjee Institute of Management Studies
07-2024
M.Com. - undefined
DAV PG College
01.2020
B.Com. - undefined
GRD Girls Degree College
01.2018
12th - undefined
Scholars Home
01.2015
10th - undefined
Scholars Home
01.2013
Skills
- Proficient in Microsoft Office
- Tally ERP 9
- Forward Logistics
- Ecommerce
- Magento
- Linnworks
- Catalog Management
- Category Management
- Inventory Management
- Product Management
- Problem Solving
- Adaptability
- Strong Work Ethic
- Time Management
- Critical Thinking
- Handling Pressure
- Video and Image Editing
Certification
18 months diploma in Certified Industrial Accountant from Institute of Computer Accountants (ICA). I won a Gold Medal in “Excel Ka Don” contest which was held in the center.
PERSONAL DETAILS
English, Hindi & Nepali
Timeline
Senior Process Analyst
Opulent Techpro Pvt. Ltd.
06.2023 - Current
Process Analyst
Opulent Techpro Pvt. Ltd.
06.2022 - 05.2023
Logistics Executive
Firstcry.com
06.2021 - 05.2022
Customer Service Representative
We Win Pvt. Ltd. Company for Ayushman Bharat process
10.2020 - 05.2021
Lovesh Kalra & Company Chartered Accountant
06.2017 - 08.2017
M.Com. - undefined
DAV PG College
B.Com. - undefined
GRD Girls Degree College
12th - undefined
Scholars Home
10th - undefined
Scholars Home
MBA - Operations Management
Narsee Monjee Institute of Management Studies
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