Shivangini Kakati
Banker
Shillong
Summary
Agile and adaptable Banking professional with stellar work history, motivational approach and upbeat nature. Skilled at at handling customer portfolios and leveraging organized approaches to handle daily Banking operations, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Deputy Manager
Axis Bank
Shillong
03.2020 - Current
- Introduced new methods, practices and systems to reduce turnaround time.
- Provided strategic allocation of resources to various departments and managers in alignment with needs.
- Assisted senior manager with scheduling of resources and cash deposits and receipts.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Maintaining branch expenses and also taking care of branch revenue by generating business leads and converting them on timely basis.
Assistant Manager
Kotak Bank
Guwahati
06.2018 - 10.2019
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Phone Banking Officer
Concentrix
Bangalore
02.2017 - 06.2018
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Handled over more than 100 incoming telephone calls, emails and chat requests.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Gathered customer information and maintained in CRM database.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Education
Master of Science - Biotechnology
Amity University
Noida Uttar Pradesh 06.2013 - 07.2015
Bachelor of Science - Biotechnology
M.S Ramaiah College of Arts,science And Commerce
Bangalore 05.2010 - 06.2013
Class 12th - Science
St Anthony's Higher Secondary School
Shillong 05.2008 - 06.2010
No Degree - Class 10th
St Margeret School
Shillong 04.2001 -
Skills
Financial Management
Accomplishments
- Achieved Guild of excellence Award at Axis Bank in the year 2021 for excellent customer service
- Achieved Excellency certificate at Axis Bank for being the top 200 performer Pan India in Axis Mutual Funds in the year 2021
- Got Awarded 5 times for being the Gold and Platinum member in Life insurance Business at Axis Bank for generating excellent revenue for the Branch till March 2022
- Rewarded for consecutively 3 months in the month of October, November and December 2021 for the excellent work at both operations and business
- Achieved the title of Guiness World record in the year 2006 for the largest drum assemble
- Awarded the national merit scholarship for securing the 75th rank in SSC examination in the year 2008.
Timeline
Deputy Manager
Axis Bank
03.2020 - Current
Assistant Manager
Kotak Bank
06.2018 - 10.2019
Phone Banking Officer
Concentrix
02.2017 - 06.2018
Master of Science - Biotechnology
Amity University
06.2013 - 07.2015
Bachelor of Science - Biotechnology
M.S Ramaiah College of Arts,science And Commerce
05.2010 - 06.2013
Class 12th - Science
St Anthony's Higher Secondary School
05.2008 - 06.2010
No Degree - Class 10th
St Margeret School
04.2001 -
Similar Profiles
Lakshay SharmaLakshay Sharma
Deputy Manager at Axis Bank (On Payroll Of Axis Bank)Deputy Manager at Axis Bank (On Payroll Of Axis Bank)
Preethi VPreethi V
Relationship Associate at Axis Bank - Axis Max Life InsuranceRelationship Associate at Axis Bank - Axis Max Life Insurance
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
ANIL BASAKANIL BASAK
Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)
Dipin V PanickerDipin V Panicker
Senior Consultant - Livelihoods & Entrepreneurship at IIM Calcutta Innovation ParkSenior Consultant - Livelihoods & Entrepreneurship at IIM Calcutta Innovation Park