Shivangini Kakati
Shillong
Summary
To seek a position in my career, where I could perform to the best of my knowledge and experience for my personal development and also to contribute for the growth of the organization. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
Work History
Manager (operations Manager)
Axis bank
03.2024 - Current
- Handling and management of Customer portfolio along with team members to enhance branch productivity
- Handling financial issues of the customer
- Assisting the team members in reducing operational deficiency to ensure efficient delivery of customer services
- Team building fostering a positive and collaborative team environment
- Inventory management in managing bank assets and resources like cash, supplies etc
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery and managing approximately 30 customers a day.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Defined clear targets and objectives and effective communication to other team members
Deputy Manager
Axis bank
03.2022 - 02.2024
- Customer Portfolio management to give the best financial advice for the client and managed 10 client visits everyday apart from daily operational activities.
- Cash Handling along with appropriate handling of service requests to deliver it on time.
- Oversaw daily branch operations, ensuring adherence to policies and procedures while driving quality service delivery.
- Handling billing queries of the customer
- Analyzed customer feedback to identify service improvement opportunities, enhancing customer satisfaction levels.
Assistant Manager
Axis Bank
03.2020 - 02.2022
- Generating revenue for the company
- Customer Interactions
- Managed daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered assistance to customers, assessing needs of the clients, and maintaining current knowledge of consumer preferences and managed almost 200 customer transaction a day.
- Increased sales through effective advertising strategies and targeted promotions.
- Maintained compliance safety regulations, ensuring safe environment for both staff and customers.
- Regular engagement with customers to gather feedback, using insights to improve service and product offerings.
Assistant Manager
Kotak Mahindra Bank Ltd.
08.2018 - 09.2019
- Handling financial issues
- Handling billing queries of the customer
- Cash handling along with maintaining proper compliance as per protocol
- Customer service and delivering end to end services addressing their financial goals
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the branch and managed almost 300 transactional vouchers a day.
Customer Service Executive
Concentrix Bangalore for Axis Bank Credit Card Process
02.2017 - 07.2018
- Handling financial issues of the customer.
- Provided complete and clear company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Helped in Boosting customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Education
Bachelor of Science - Biotechnology
M. S. Ramaiah College
06.2013
HSSLC - science
St. Anthony’s higher secondary school
SSLC - undefined
St. Margaret’s school
Skills
- Skilled in internet research techniques
- Data analysis expertise
- Effective writing skills
- Analytical research skills
- Experienced in managing office automation systems
- Proficient in operations management
- Risk assessment
- Good analytical skills
- Operational efficiency enhancement
Accomplishments
- Achieved an award for achieving the highest revenue in insurance business in the year 2024
- Achieved achievers award for mutual fund business for being the top 25 in the entire circle in the year 2022 and 2023
- Achieved guild of excellence award at Axis bank in the year 2021
- Achieved the title of Guinness world record for largest drum assemble 2006
- Awarded the national merit scholarship for securing the 75th rank in SSC at 2008
LANGUAGES KNOWN
English
Hindi
Bengali
Assamese
Nepali
Hobbies and Interests
Dancing, Listening to music, Learning new technologies
Timeline
Manager (operations Manager)
Axis bank
03.2024 - Current
Deputy Manager
Axis bank
03.2022 - 02.2024
Assistant Manager
Axis Bank
03.2020 - 02.2022
Assistant Manager
Kotak Mahindra Bank Ltd.
08.2018 - 09.2019
Customer Service Executive
Concentrix Bangalore for Axis Bank Credit Card Process
02.2017 - 07.2018
HSSLC - science
St. Anthony’s higher secondary school
SSLC - undefined
St. Margaret’s school
Bachelor of Science - Biotechnology
M. S. Ramaiah College
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