Shivangni Singh
Banglore
Summary
Experienced and dedicated Data Analyst with 2 years of experience identifying efficiencies and problem areas within data streams, while communicating needs for projects. Proven track record of generating summary documents for senior management for weekly, monthly and quarterly audit and compliance reporting.
Overview
6
6
years of professional experience
Work History
Assistant Manager ORM and Analytics.
Netimpact Solutions Private Limited
New Delhi
03.2023 - Current
- Understanding the brand's values, mission, and vision to effectively manage its reputation.
- Experience with managing social media platforms and tools to monitor brand mentions and sentiment.
- Ability to handle negative publicity and crisis situations calmly and effectively.
- Skill in identifying trends and patterns that can impact the brand's reputation and strategy.
- Experience with tools like Google Analytics, Adobe Analytics, or other business intelligence platforms.
Customer Service Consultant
Paisabazaar.com
Gurgaon
04.2021 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled a team of 10 agents.
Senior Associate Service Consultant
Paisabazaar.com
Gurgaon
04.2019 - 03.2021
- Worked with clients to understand needs and recommend products or solutions best resolving particular issues or suited to facilitate achievement of lifestyle goals.
Associate Service Consultant
Paisabazaar.com
Gurgaon
05.2018 - 03.2019
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
B.E - Electronic And Communication -
GLA University ,
Mathura, Uttar Pradesh06.2016
Skills
- Team Motivation
- Teamwork
- Active listening skills
- Communication skills
- Interpersonal skills
- Leadership skills
- Management skills
- Google Drive
- Business development understanding
- Project management abilities
- Microsoft Office expertise
- Data Security
- Advanced Excel
- Time management abilities
- Multitasking
- Analytical Skills
- Decision-Making
- Business development support
- Problem-Solving
Languages
English
Proficient
C2
Hindi
Proficient
C2
Course
- Data Analysis , Jobaaj.com
February 2023 - AI Tool Workshop, be10x.in
July 2023
Timeline
Assistant Manager ORM and Analytics.
Netimpact Solutions Private Limited
03.2023 - Current
Customer Service Consultant
Paisabazaar.com
04.2021 - 10.2022
Senior Associate Service Consultant
Paisabazaar.com
04.2019 - 03.2021
Associate Service Consultant
Paisabazaar.com
05.2018 - 03.2019
B.E - Electronic And Communication -
GLA University ,
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