Shivangu Goyal

Led end-to-end branch operations with full accountability for business growth, customer acquisition, profitability, operational excellence, compliance, and team performance.

Key Contributions
Spearheaded branch growth strategies that significantly accelerated CASA acquisition through customer segmentation, relationship banking, and proactive market development.
Increased CASA portfolio from ₹32 Crore to ₹72 Crore, delivering approximately 125% business growth through focused acquisition campaigns and customer engagement initiatives.
Expanded CASA portfolio from ₹68 Crore to ₹98 Crore by strengthening existing customer relationships while acquiring new high-value banking clients.
Built a performance-driven culture by coaching and mentoring branch teams to consistently exceed business and service objectives.
Improved customer engagement through consultative selling, proactive portfolio reviews, and enhanced relationship management.
Strengthened operational governance by ensuring strict adherence to regulatory standards, internal controls, and audit requirements.
Collaborated with regional leadership to execute strategic initiatives focused on sustainable business expansion and improved branch productivity.

• KOTAK MAHINDRA BANK
• Managed branch business operations while driving sales growth, operational efficiency, customer service excellence, and regulatory compliance.
• Managed branch business operations while driving sales growth, operational efficiency, customer service excellence, and regulatory compliance.
• Key Contributions
• Directed branch operations to improve overall business productivity while maintaining high standards of customer experience.
• Led business development initiatives focused on liability growth, customer acquisition, and portfolio expansion.
• Streamlined branch processes to improve operational efficiency and service turnaround.
• Built a culture of accountability through structured performance management and continuous coaching.
• Strengthened branch governance through disciplined operational controls and compliance management.
• Worked closely with internal stakeholders to deliver business objectives while maintaining strong customer relationships.

• YES BANK
• Managed branch service operations while ensuring superior customer experience, operational efficiency, and regulatory compliance.
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• Led branch service delivery by improving customer satisfaction and operational responsiveness.
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• Strengthened compliance standards through proactive monitoring and effective control mechanisms.
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• Partnered with sales teams to support business growth through seamless customer servicing.
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• Developed a customer-centric culture focused on quality, responsiveness, and operational excellence.
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• Successfully managed operational risk while ensuring adherence to banking policies and procedures.

• HDFC BANK
• Built a strong foundation in retail banking through customer relationship management, liability acquisition, sales, and financial advisory.
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• Developed and managed customer portfolios through relationship-based banking.
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• Consistently exceeded sales and cross-selling objectives across retail banking products.
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• Acquired new customers through proactive business development initiatives.
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• Delivered financial solutions aligned with customer needs, improving retention and wallet share.
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• Built long-term customer relationships through trusted financial advisory and exceptional service delivery.

• Self-motivated, with a strong sense of personal responsibility.
• Assisted in preparing detailed audit reports, ensuring compliance with regulatory standards.
• Collaborated with senior auditors to analyze financial statements for accuracy and completeness.
• Conducted preliminary audits, identifying discrepancies and recommending corrective actions.
• Developed and maintained comprehensive documentation of audit procedures and findings.
• Supported the execution of internal controls assessments to enhance operational efficiency.
• Mentored junior staff on audit methodologies and best practices for consistent performance.
• Led initiatives to streamline reporting processes, improving turnaround time for audit completion.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.