Shivani
Meerut
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
4
4
years of professional experience
Work History
Event Planner
Shivani
Mumbai
08.2023 - 02.2024
- Assisted customers with navigating the company's website and placing orders online.
- Answered customer inquiries regarding products, services, billing and technical issues.
- Provided customer service support for incoming calls and emails.
- Resolved customer issues using problem-solving skills.
- Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
CRM Coordinator
Shivani
New Delhi
10.2019 - 08.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Aviation Certificate - Aviation Management
Maharashtra Aviation Academy
Mumbai Andheri East04-2023
Bachelor of Arts -
Shubharti University
Meerut 05-2021
High School Diploma -
SSDG. Inter Collage Lalkurti
Meerut Cannt06-2018
Skills
- Computer Skills
- Problem-Solving
- Critical Thinking
- Analytical Thinking
- Data Entry
- Basic Math
- Customer Relations
- Time Management
Languages
Hindi
First Language
English
Elementary
A2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Event Planner
Shivani
08.2023 - 02.2024
CRM Coordinator
Shivani
10.2019 - 08.2020
Aviation Certificate - Aviation Management
Maharashtra Aviation Academy
Bachelor of Arts -
Shubharti University
High School Diploma -
SSDG. Inter Collage Lalkurti