Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shivani

New Delhi

Summary

Dynamic Telecommunicator with proven expertise at Cogent in delivering exceptional customer service and adeptly resolving conflicts. Skilled in call handling and data entry, I consistently enhance customer satisfaction and streamline communication processes. My proactive approach and strong interpersonal skills drive positive outcomes in high-pressure environments.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work History

Telecommunicator

Cogent
Noida
02.2023 - 09.2023

Customer handling on calls

Education

Bachelor of Science - Science

Bhimrao Ambedkar University Agra
Agra, Uttar Pradesh
05.2019 - 05.2023

Army Public Inter College
Dihuli, Uttar Pradesh

Matriculation
04.2016 - 04.2017

Skills

  • Call handling
  • Customer service
  • Data entry
  • Conflict resolution

Timeline

Telecommunicator

Cogent
02.2023 - 09.2023

Bachelor of Science - Science

Bhimrao Ambedkar University Agra
05.2019 - 05.2023

Matriculation
04.2016 - 04.2017

Army Public Inter College
Shivani