Shivani Aggarwal
New Delhi
Summary
Client-focused Wealth Management Professional with 5 years of experience delivering exceptional service in financial planning and wealth management. Specialized in facilitating seamless account opening processes, including individual, joint, trust, and corporate accounts, while ensuring full compliance with regulatory requirements. Proficient in onboarding high-net-worth clients, managing KYC documentation, and customizing financial strategies to meet unique client objectives. Adept at fostering long-term relationships through personalized service, detailed financial guidance, and a commitment to client success.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Manager
Dezerv Investments Private Limited
10.2023 - Current
- Maintaining and updating the investment portfolios for clients
- Processing PMS account openings and KYCs for individuals, non-residents (NRs), and non-individual entities.
- Ensuring compliance with SEBI, APMI, and internal audit requirements.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and Custody through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Senior Analyst
Client Associates
02.2022 - 10.2023
- Transaction execution and fund house coordination
- Record and MIS maintenance
- All tasks related to the client's overall wealth including held away investments/shares/ bonds/ real estate/ etc
- Coordination and follow up with service providers and clients
- Helping the associates of clients like chartered accountants, auditors, finance team, lawyers, etc For tax related
- Mentored new employees as part of peer-to-peer mentoring program to improve efficiency of on-boarding process
Service Relationship Manager
Motilal Oswal Wealth Management Limited
05.2021 - 02.2022
- Providing post and pre-sales solutions to clients with a total AUM of Rs
- 500+ crores and 8+ sales force
- Using internal technology and various execution and reporting tools such and SE MF Platform to provide the best possible solutions ensuring adherence to laid service processes & related compliance
Business Associate
Franklin Templeton Investment
05.2019 - 05.2021
- Managing customer centric operations and ensuring customer satisfaction by achieving timely delivery of transactions & service quality according to SEBI norms
- Acting as a resource
- Enforcing all company approved policies and procedures
- Coordinating with Sales & Operations for smooth processing of Mutual Funds transactions
- Ensuring that the highest service standards are maintained for servicing of clients and maintaining minimum turn-around time
Education
Bachelor of Commerce -
Delhi University
07.2015 - 05.2018
High School -
Apeejay School, Sheikh Sarai
03.2014 - 03.2015
Master of Business Administration -
Narsee Monjee Institute of Management Studies
12.2021 - 12.2024
Skills
Certification
Risk Analysis & Insurance Planning
Timeline
Manager
Dezerv Investments Private Limited
10.2023 - Current
Senior Analyst
Client Associates
02.2022 - 10.2023
Master of Business Administration -
Narsee Monjee Institute of Management Studies
12.2021 - 12.2024
Service Relationship Manager
Motilal Oswal Wealth Management Limited
05.2021 - 02.2022
Business Associate
Franklin Templeton Investment
05.2019 - 05.2021
Bachelor of Commerce -
Delhi University
07.2015 - 05.2018
High School -
Apeejay School, Sheikh Sarai
03.2014 - 03.2015
Risk Analysis & Insurance Planning
Investment Planning and Tax Planning & Estate Planning
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