Shivani Ahirwar

STUDENTS FEES COLLECTION AND COMPUTER WORK

• Conducted customer satisfaction surveys and recommended product improvements to management based on feedback.
• Resolved billing issues and disputes through effective problem solving techniques.
• Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Delegated work to staff, setting priorities and goals.
• Recorded details of all inquiries, complaints, and comments.
• Maintained accurate records of customer interactions and transactions in CRM system.
• Investigated customer complaints and provided solutions within acceptable time frames.
• Trained new staff on company customer service policies and procedures.