Summary
Overview
Work History
Education
Certification
Hobbies and Interests
Personal Information
Timeline
Generic
Shivani Anerao

Shivani Anerao

Thane West

Summary

Ambitious and analytical individual seeking Business Analyst/Project Management position utilizing exceptional skills and competence in conducting client business analysis, comprehending systems concept, and improving overall IT capabilities

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cyber policy and strategy planner

IDFC First Bank
Mumbai
07.2021 - 07.2024
  • Aligned IT strategy with business goals, ensuring technology initiatives supported digital transformation, compliance, and operational efficiency.
  • Directed exception management and remediation tracking, monitoring IT audit/risk exceptions through closure and ensuring adherence to regulatory timelines.
  • Led issue and patch management processes, deploying security patches and system updates within SLAs to reduce vulnerabilities and enhance audit readiness.
  • Coordinated RBI IT Examination audits, preparing documentation, managing stakeholder queries, and driving closure of regulatory observations within defined timelines.
  • Designed and implemented ServiceNow workflows for issue and exception management, automating escalation, tracking, and reporting to improve efficiency and compliance.
  • Strengthened data governance and information security through access controls, encryption, fraud detection systems, and compliance with RBI/PCI DSS/ISO 27001.
  • Managed stakeholder relationships (regulators, auditors, senior management, IT teams, vendors) with effective follow-up to ensure accountability and closure of action items.
  • Prepared MIS dashboards and governance reports for senior management, IT steering committees, and regulators, providing visibility on open issues, compliance status, and IT risk posture.
  • Developed and tested Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies to ensure uninterrupted banking operations.

Technical Project Coordinator

IDFC First Bank
12.2018 - 06.2021

Key Account Manager

Gup Shup Technology
Mumbai
10.2017 - 10.2018

NRI Relationship Manager

HDFC Bank
Mumbai
  • Appreciated on overachieving target for the month with a revenue of 6 Cr.

Education

MCA - Computer Applications

Thakur Institute of Management Studies, Career Development & Research

BSC - Information Technology

Usha-Pravin Gandhi College of Management
Vile Parle, Maharashtra

HSC - Commerce

M.L. Dahanukar College of Commerce
Maharashtra

SSC -

St. Charles High School
Maharashtra

Certification

Business Analyst Module 1 Certification, IIBA

Hobbies and Interests

  • Fitness
  • Travelling
  • Singing
  • Writing
  • Learning Vedic science

Personal Information

  • Date of Birth: 02/16/93
  • Marital Status: Married

Timeline

Cyber policy and strategy planner

IDFC First Bank
07.2021 - 07.2024

Technical Project Coordinator

IDFC First Bank
12.2018 - 06.2021

Key Account Manager

Gup Shup Technology
10.2017 - 10.2018

NRI Relationship Manager

HDFC Bank

MCA - Computer Applications

Thakur Institute of Management Studies, Career Development & Research

BSC - Information Technology

Usha-Pravin Gandhi College of Management

HSC - Commerce

M.L. Dahanukar College of Commerce

SSC -

St. Charles High School
Shivani Anerao