Travelling, Reading, Cooking, Outdoor walks, Writing & Practising Spirituality
Shivani Bangera
Assistant Manager, Data Office
Mumbai
Summary
⦁ Dynamic and purpose-driven professional with over 6 years of experience in Real Estate industry.
⦁ Adept at leveraging data-driven insights to optimize real estate operations, identifying market trends, developing strategic sales plans, and enhance decision-making processes.
⦁ Experienced in managing large datasets, implementing data governance frameworks, cultivating client relationships, and leading high-performing teams to success.
⦁ Proficient in Data visualization, Dashboard, Power BI, SQL, MS Office, and CRM systems with a deep understanding of real estate data structures and workflows.
⦁ Ready to leverage my expertise to drive growth and profitability at your esteemed firm.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Knight Frank (India) Private Limited
08.2021 - 02.2024
- Handled a team size of 5 which also comprised a senior associate and a Data Analyst.
- Monitored employee’s performance by maintaining a 360-degree approach and having a four-eye check in terms of quality to be delivered.
- Data Management – Storage, Data Quality, Data Enrichment, Leverage, Automate & Workflow Management.
- HUB & HUB 2.0 – Property, Company, Contacts, Marketing, Compliances & Transactions.
- UK Cities Commercial Leasing & Sales (Offices & Industrial) – Available lease, sales & development pipeline & Completed lease, occupational sales & development pipeline across various UK cities.
- Ultra-High Net Worth Contact Management Project – Monitoring KF’s private office’s UHNW client list and targeting their property requirements.
- Referrals Project – for the finance department of KF UK.
- Fund Valuations & Portfolio Valuations Project – successful transfer of data from spreadsheets into in house system.
- Matching property ownerships, portfolios, and Fund companies.
- Lease Events Project – successful transfer of data from spreadsheets into in house system using various tools such as Geospatial, HMLR, SQL, Radius & brochures.
- Sub projects includes occupiers list clean-up (Tenants, Purchasers, Owners)
- Company Data Management, Contact Data Management (manage data of key principal clients), De-Dupe.
- Closely working with data analysts in the team for preparation of various Dashboards and process automation.
- Allocation of tasks basis individual’s performance and capabilities.
- Conducting weekly 1:1 sessions with the team to ensure they have a platform to address concerns, if any, share ideas, provide feedback, and prompt solution to any issues.
- Responsible for team performance and annual appraisals.
- Recruitment – was involved in team formation & selection process of required team members & conducted interviews.
- Liaising with the negotiators / higher management on day-to-day basis to report errors identified during processing dupe checks/ data inputs.
- Conduct first hand/refresher training sessions.
- Conducting interviews to hire new candidates at senior associate & associate levels.
- Process formation and roll out.
Senior Associate
Knight Frank (India) Private Limited
07.2017 - 08.2021
- Widespread research for company database by gathering information from reliable sources such as official company websites, financial reports, industry publications, and reputable databases.
- Verify the organizational structure by cross-referencing information from multiple sources.
- Pay attention to the company's hierarchy, subsidiaries, and any recent changes in ownership or structure.
- Identify the global office locations by referring to official sources like the company's website, annual reports, or press releases.
- Additionally, using online mapping tools or business directories that provide location information.
- Determine the ultimate parent company by researching ownership structures, mergers, acquisitions, or publicly available information on major shareholders.
- Reading and researching company financial reports and regulatory filings to gain insights into the ownership hierarchy.
- Conducting a Politically Exposed Persons (PEP) test to help maintain accuracy and compliance.
- This involves screening individuals associated with the company against PEP databases to identify any potential conflicts of interest or regulatory concerns.
- Regularly update and review the gathered information to ensure its accuracy and relevance.
- Additionally, helped other departments with their projects such as finding potential Leeds for business & referrals, data management & enhancing.
- Target Property –Focusing on properties that are due to their completion to target potential business opportunities for negotiators to pitch in.
Customer Service Associate
Ocwen Financial Solutions Private Limited
09.2014 - 11.2016
- Worked in Payoff and Customer service department as an Associate.
- Enhancing borrower's portfolio.
- Company data research.
- Collecting the required information on borrower.
- Responsible for sending requests through E-mails to attorney and coordinators in US for Fees and costs O/S on the loan.
- Setup Prepayment Penalty & Satisfaction Clause on the Home Loans.
- Calculating monthly interest as per the pre-payment rate applicable on the loan.
- Making final payoff Quotes (Bills) of total o/s balance to be paid by the Borrower.
- Maintaining relationships and constant touch with attorneys, coordinators, and other alternative channels via emails for smooth execution of the business.
- Ensure the integrity of the information and documentation is correct and in good form.
- Maintain relevant reports to track individual cases.
Education
Master of Commerce -
Mumbai University
04.2001 -
Skills
Task Delegation & Team Management
Cost Reduction
Leadership Skills
Relationship Building
Lead Generation
Negotiation Skills
Organization and Time Management
Financial Acumen
Market Knowledge
Analytical skills
Problem-Solving Skills
Communication Skills
Adaptability
Recruiting and interviewing
Teamwork
Achievements And Recognitions
- Successfully trained and mentored FTEs on process concepts and knowledgebase.
- Strong problem solving skills wherein received appreciation from external attorneys & negotiators for prompt response to urgent issues and speedy resolution of the same.
- Expertise in handling attorney & negotiators inquiry and increased external party satisfaction.
- Excellent communication both written and verbal which time and again is used in process improvement and handling complex escalated situation both internal and external.
- Active member of Women in Data (WiD) Committee Key spotlight speaker at the India flagship event held in partnership with M&G PLC.
Interests
Timeline
Assistant Manager
Knight Frank (India) Private Limited
08.2021 - 02.2024
Senior Associate
Knight Frank (India) Private Limited
07.2017 - 08.2021
Customer Service Associate
Ocwen Financial Solutions Private Limited
09.2014 - 11.2016
Master of Commerce -
Mumbai University
04.2001 -