Shivani Behl
Noida
Summary
Dynamic leader with extensive experience at Footprints Child Care, excelling in operations and team management. Proven track record in enhancing client satisfaction and optimizing budgets. Skilled in vendor coordination and team development, driving significant improvements in operational efficiency and employee performance. Proficient in CRM tools and crisis management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Center Director
Footprints Pre School
Noida
07.2024 - Current
- Managed all operational and administrative aspects of a high-volume organisation, prioritising client satisfaction and staff performance.
- Spearheaded recruitment, onboarding, training, and retention strategies for a diverse team, aligning HR policies with organisational goals.
- Implemented vendor management systems for supplies, maintenance, and logistics, ensuring compliance and cost-efficiency.
- Improved operational KPIs by streamlining workflows, resource allocation, and customer query resolution.
- Managed budgeting, forecasting, and cost control to optimize center profitability and service delivery.
Teacher & Academic Coordinator
Sri Chaitanya
Noida
12.2023 - 06.2024
- Taught core curriculum and managed academic operations for multiple grades.
- Supported school operations, coordinated examinations, and managed class schedules.
- Maintained documentation, facilitated internal communication, and ensured adherence to institutional policies.
- Played a key role in staff coordination, student discipline, and parent engagement.
Educator & Administrative Support
Zebar School
Ahmedabad
03.2022 - 09.2023
- Taught middle school students and contributed to curriculum planning and classroom management.
- Supported administrative tasks including attendance, MIS updates, scheduling, and event planning.
- Assisted in organizing staff training, parent-teacher interactions, and compliance with academic standards.
Education
B.Ed -
Punjab University
Chandigarh01.2022
M.A. - English Literature
IGNOU
New Delhi01.2020
B.Tech - Electronics & Communication Engineering
PTU
Patiala01.2014
Skills
- Human Resource & Talent Management
- Operations & Process Optimization
- Administrative Leadership
- Vendor Development & Coordination
- Client & Stakeholder Communication
- Budgeting & Cost Control
- Compliance & SOP Implementation
- Team Building & Staff Development
- Customer Satisfaction (NPS) Initiatives
- Crisis & Conflict Management
- MS Office Suite (Excel, Word, PowerPoint)
- CRM & HRMS Tools
- Google Workspace
- Email & Document Management Systems
Certification
Microsoft Innovative Educator (MIE), 2023
Timeline
Center Director
Footprints Pre School
07.2024 - Current
Teacher & Academic Coordinator
Sri Chaitanya
12.2023 - 06.2024
Educator & Administrative Support
Zebar School
03.2022 - 09.2023
B.Ed -
Punjab University
M.A. - English Literature
IGNOU
B.Tech - Electronics & Communication Engineering
PTU
Similar Profiles
SHIVANI RANASHIVANI RANA
Franchise Owner at Footprints - Pre-School & DaycareFranchise Owner at Footprints - Pre-School & Daycare
Karen GomezKaren Gomez
Primary School Teacher at The English School of Bolivia - FootprintsPrimary School Teacher at The English School of Bolivia - Footprints
CELZA NATAN-CABIARACELZA NATAN-CABIARA
English Language Learning Student Support at Footprints International SchoolEnglish Language Learning Student Support at Footprints International School
Sunil BhatSunil Bhat
Business Head IDBI Vertical at Ageas Federal Life Insurance Company LtdBusiness Head IDBI Vertical at Ageas Federal Life Insurance Company Ltd
Chetna SinghChetna Singh
Assistant Manager-Strategic Bid Management at HCL TECHNOLOGIES LTD.Assistant Manager-Strategic Bid Management at HCL TECHNOLOGIES LTD.