Shivani Bhardwaj
Sr Technical Program Manager
Gurgaon
Summary
Meticulously organized Technical Program Manager with 11 years of experience successfully uniting internal and external forces to achieve peak efficiency in running programs in the IT industry. Demonstrates effective leadership by implementing in-depth knowledge of stakeholder management, conflict resolution, risk management, problem solving skills and expertise in Agile and Scrum principles.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
3
3
Certifications
Work History
Senior Technical Program Manager
Microsoft
03.2025 - Current
- Currently, I am working in the Infra and Developer Platform team under Microsoft Threat Protection.
- Built a maturity matrix for the services running on DK8s clusters to standardize workflows.
- I built a robust communication strategy for my team to send out regular updates on the running programs and to send newsletters about the work accomplished by the engineering teams.
- Actively involved in quarterly planning, ADO hygiene, strategy, and planning discussions.
Technical Program Manager 3
Expedia
09.2021 - 01.2025
- Currently managing the Developer Enablement team that owns a set of tools for enhancing the engineering productivity.
- Managed the 'Conversations and VA' programs for Intelligent Services platform, that caters to the 'chat' feature on the Expedia website including the virtual agent.
- Organized and managed the delivery of 'Coupons' vertical in Ordering Services, which included the backend of the journey right from the application of coupon till the final payment is made for a booking.
- Managed end to end delivery for Artifactory migration program, with a client base of over 400 teams across Expedia where I coordinated with all the teams to get them migrated from on-prem to Artifactory cloud.
Principal Technical Program Manager
Freecharge
11.2020 - 09.2021
- As a Principal Program Manager, I designed the roadmap, scheduled the timelines and successfully launched program that made 5 service categories live on Freecharge platform.
- Managed the Neo Banking program, which is a digital banking platform.
- In addition to that, I handled savings bank account on-boarding, returning services KYC and Video FD projects.
- Managed programs for the Fulfillment team responsible for all the backend that goes into different services of the app.
- Extensively used Jira and agile methods for task management and effective collaboration among engineering teams.
Program Manager
Microsoft
10.2019 - 10.2020
- Directed initiatives within the services and data insights team, leveraging market insights to drive product development and build the 'All In One' tool to manage employee records.
- Extensively used Agile methodologies, fostering collaboration and innovation within engineering teams to deliver high quality product.
- Received the 'Customer Obsession' award for implementing solutions that significantly improved customer experience and retention rates.
Software Engineer
Microsoft
03.2018 - 10.2019
- Created and extended tools and frameworks for Engineering Services that manage the employee's data and are used by all the employees in the entire organization.
- Built all the backend APIs for a new 'All in One' tool to manage employee records like leave management, salary, reimbursements etc.
Consultant
Microsoft
01.2017 - 03.2018
- Built the backend system for an auditing tool for developing new features and improving the performance of the overall application.
- I won the ‘All Rounder’ award as a full stack developer because I was responsible for requirements gathering, coding for backend, testing and also demonstrating the product to the customer.
Consultant
Hitachi Consulting
09.2014 - 01.2017
- Led Frontend and Backend development efforts for a banking application.
- Won 'Customer Delight' award for designing and implementing APIs for a sales application in the manufacturing industry, delivering the project ahead of schedule and exceeding client expectations, leading to improved customer satisfaction and project success.
Education
Bachelor of Technology - Computer Science And Engineering
MDU
Skills
Certification
Exam 70-534: Architecting Microsoft Azure Solutions
Timeline
Senior Technical Program Manager
Microsoft
03.2025 - Current
Technical Program Manager 3
Expedia
09.2021 - 01.2025
Principal Technical Program Manager
Freecharge
11.2020 - 09.2021
Program Manager
Microsoft
10.2019 - 10.2020
Software Engineer
Microsoft
03.2018 - 10.2019
Consultant
Microsoft
01.2017 - 03.2018
Consultant
Hitachi Consulting
09.2014 - 01.2017
Bachelor of Technology - Computer Science And Engineering
MDU