Shivani Bhatnagar

Provide top-notch support to GM HSE Team and all team managers

• Administrative: Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.
• Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.
• Computers: Expert user of Microsoft Office; quickly learn and master new technology. Set up conference rooms, technology and materials to facilitate meetings.
• Travel Logistics Management: Coordinate a busy travel calendar that includes international visits ensuring all visits are successfully executed.
• Customer Relationship Management: Generated reports that assisted upper management with decision making and were distributed department-wide.

Supported GM sales

• Admin, office & travel support ,maintain calendars, coordinating extensive appointments, meetings and domestic/international travel.
• Creation of account plans for key clients
• Responsible for sales and marketing of software solutions and services for over 15 clients
• Strategic sales planning, funnel creation, identification of new prospective clients and increasing business opportunities from existing client base
• Work closely with Tax, Legal and Contracts team
• Acting as a single point of contact for clients for any sales or technical requirements.
• Coordinating with Service Delivery teams to ensure smooth and timely delivery of services
• Established lasting, professional relationships with customer contacts by understanding customer’s local environment and build solutions suited to their needs.
• License generation for sale, rental and evaluation purpose
• MIS: Maintaining monthly attendance and MPR, HSE related report for Driving, raising journey for remote locations, Rosters for Staff house and facilitate training
• Team building and development of Interpersonal Skills.
• Identification of gaps in skills and resolving them through training and development
• Grievances and conflict resolution
• Motivation through effective communication, leadership and root cause analysis
• Adept in human resource development function including training, counseling and working towards improving quality of life of students

• Evaluated workplaces to assess needed personality traits and skills to make the organization work better
• Provided assessments to workers and designed training programs to address identified issues
• Completed presentations to help train workers in improving skill set areas.
• Wrote and submitted reports.
• Trained, coordinated and managed team members as assigned.
• Reviewed and developed action plans for soft skills training.
• Achieved program objectives.
• Supported departments and managed rapport with client schools.