Shivani Bisht
New Delhi
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
3
3
years of professional experience
Work History
Senior Associate (GST & Recovery)
Fab Hotel
11.2022 - Current
- Developed and implemented strategies for increasing customer satisfaction.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Investigated and resolved issues related to GST while releasing payment.
- Analyzed data and created reports for senior management.
- Maintained up-to-date knowledge of industry trends and regulations.
- Excellent communication skills to interact with clients and explain complex tax concepts.
- Respond to queries and provide documentation as required during audits.
Associate
Globiva Pvt Ltd.
Gurgaon
04.2022 - 11.2022
- Responding promptly and effectively to customer inquires via, email, chat.
- Providing accurate informtaion and timely solutions to customer issue, including troubleshooting technical support, and product inquiries.
- Analyzing customer { feedback and data to identify trends nad improve customer satisfaction ,retention, and loyalty.
- Gather and record customer feedback to improve service quality.
- Engage with customers through chat to address inquiries, complaints, and feedback related to orders.
- Work closely with other team members and departments to resolve customer issues effectively.
Education
Bachelor of Arts - Bachelor
DU
Delhi09-2021
Some College (No Degree) - Arts
S.K.V
DelhiSkills
- MS Word
- MS EXCEL
- MS Power Point
- leadership
- Analytic thinking
- Training and mentoring
- Team Supervision
Timeline
Senior Associate (GST & Recovery)
Fab Hotel
11.2022 - Current
Associate
Globiva Pvt Ltd.
04.2022 - 11.2022
Bachelor of Arts - Bachelor
DU
Some College (No Degree) - Arts
S.K.V
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