Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Projects
Timeline
Generic
Shivani Chaudhari

Shivani Chaudhari

Nashik

Summary

A results-driven Business Analyst with a 5.8 years proven track record in IT Requirement gathering and Delivery. Proficient in analyzing business processes, gathering requirements, and designing effective solutions to meet organizational objectives. Skilled in facilitating communication between stakeholders and IT teams, ensuring project success. Strong analytical and problem-solving abilities, combined with excellent communication and interpersonal skills. Dedicated to delivering high-quality results within budget and on schedule. Coordinating with development teams to get the projects done. Looking for challenging role to utilize my skill for betterment of organization and to enhance my skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Software Engineer

LTIMindtree
Mumbai
07.2022 - Current
  • Working on Salesforce Sales and Service cloud as Business analyst, handled different implementation project.
  • Requirement gathering by Interacting with Stakeholders to understand business requirements, provide solutions and work with teams to deliver the Goals within a predefined deadline.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Evaluated business processes for improvement opportunities through automation or streamlining & Identified gaps between current state and desired future state operations
  • Managing ongoing end to end CRM Projects and Getting Projects UAT and SIT done.
  • Prepared multiple reports and dashboards for stakeholders on Jira and Salesforce.

IT Assistant Manager

India Shelter Finance Corporation
Gurgaon
06.2018 - 06.2022
  • Playing a key role implementing our Salesforce architecture. Worked with stakeholders to define system requirements and customize the platform. Address user questions, aggregate and prioritize user feedback, and plan and implement Salesforce enhancements.
  • Performing Salesforce administrator functions including Optimizations, maintenance, updates, system backups. Created and Customized salesforce standard and custom objects. Managing Salesforce Users, Groups, Permission sets, Roles, Profiles, Workflows, Process Builders, Validation rules, Sharing rules, Approval processes.
  • Providing change logs and documentation on updates made to the platform including audit trails.
  • Created 20+Dashboard and 100+ Reports for Business on Salesforce.

Education

B.Tech - Information Technology

Government College of Engineering
Amravati, India
05-2018

Diploma - Computer Engineering

Government Polytechnic
Miraj, India
01-2015

SSC -

Modern Highschool
Nashik, India
05-2012

Skills

  • Requirement Analysis
  • Stakeholders Management
  • Requirement Gathering
  • Business Process Optimization
  • Project Management
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Administration
  • SalesforceCom
  • Project Documentation
  • Jira
  • Ms-Office

Certification

  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Business Analyst
  • Salesforce Certified Administrator - ADM 201
  • Salesforce Certified Associate
  • Flossum Certified Professional

Languages

Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Projects

  • HBT PRM Enhancement - Honeywell
    HBT PRM is a Partner Portal which is designed with GDM (Global Design Model) in view to Standardize PRM process across all the GBE's.
  • PMT AM CHANNEL PARTNER PORTAL ENHANCEMENTS - Honeywell
    Building a base for automation to new MDF (Marketing Development Fund) policy and automate
    credit processing.
  • HBT GDM FSL Enhancement - Honeywell
    Enhancement in Existing system of GDM to improves efficiencies for central teams thus increasing workload coverage.
  • P1P2 Parts Management - Honeywell
    Digitization of Manual P1 audit process with the help of Pulsar Scan functionality.
  • Salesforce Lightning Migration - India Shelter
    Complete Organization CRM functionality transformation on Lightning version of salesforce from classic version. It includes development, UAT, Deployments and training.
  • Sales App , Collection App, Technical App - India Shelter
    Worked on different android application integration with Salesforce for business enhancement.

Timeline

Senior Software Engineer

LTIMindtree
07.2022 - Current

IT Assistant Manager

India Shelter Finance Corporation
06.2018 - 06.2022

B.Tech - Information Technology

Government College of Engineering

Diploma - Computer Engineering

Government Polytechnic

SSC -

Modern Highschool
Shivani Chaudhari