Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shivani Chaudhary

Hyderabad

Summary

Possessing approximately seven years of professional experience encompassing technical support, quality assurance, and risk management, aspire to forge a career within a prominent corporate setting characterized by dedicated professionals. Seeking an environment that fosters personal exploration and the realization of full potential. Eager to contribute as a pivotal team member in a dynamic and innovative workspace, Prepared to take on challenges and contribute to organizational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Quality Assurance Analyst

DELOITTE USI
02.2021 - Current
  • Supporting US, Canada and Australia member firm by auditing a minimum of 225 audits on monthly basis.
  • Facilitating the Quality sessions and final mocks for new hires.
  • Provide Feedback/coaching sessions to 45 analysts individually on monthly basis for continuous process improvement.
  • coordinating with Assistant managers and Managers of different LOBs by conducting the quality sessions every month.
  • Taking part in weekly LOB meetings and learning the operation activities.
  • Facilitating process Trainings/ Cross trainings for US, Canada and Australia member firm.

IT Service Desk Analyst - French

DELOITTE USI
02.2019 - 02.2021
  • Provided the technical support (laptop and mobile phone) to the Canadian member firm with French skills .
  • Worked with the Knowledge management team to create new Knowledge articles which helped in clearing the process road-blocks.
  • Promoted as an SME (subject matter expert) for the CA tech team and mentored the new hires.
  • Learned the basics of SWIFT application and worked as a translator to help the finance team.
  • Learned the basic troubleshooting of EMS application which helped in reducing the escalation to 30%-40%.

Transaction Risk Investigator

Amazon
01.2017 - 10.2018
  • Investigated on the products/sellers to reduce the market place abuse.
  • Learnt the different marketplace policies and trained the different language speaking analyst.
  • Worked as POC and represented Hyderabad location in Global counseling calls to discuss the issue faced by the team and solved them.
  • Quality audits of the Team to make sure the metrics are met.

Associate Language Specialist

Tech Mahindra
06.2016 - 01.2017
  • Worked for Canadian sales process.
  • Handled “Canadian French calls “ regarding the confirmation requests.

Education

MBA - Operations Management

Narsee Monjee Institute of Management Studies
Mumbai, MH
12.2023

Bachelor of Arts - French language and Literature

Delhi University
New Delhi
04.2016

Skills

  • Feedback Delivery and Coaching Sessions
  • Process Training
  • Customer handling
  • Genesys Cloud
  • ServiceNow
  • Incident Management and SLAs
  • Strategic thinking and Planning
  • Microsoft Office 365
  • Amazon Work Space
  • Quality assurance
  • Active Directory management
  • Risk investigation Management

Certification

  • Travel and Tourism
  • Badminton and Basketball - State level
  • Perfectionist Awards for being the best performer.
  • Spot awards for process improvement acts.

Languages

English
Advanced (C1)
French
Upper intermediate (B2)

Timeline

Senior Quality Assurance Analyst

DELOITTE USI
02.2021 - Current

IT Service Desk Analyst - French

DELOITTE USI
02.2019 - 02.2021

Transaction Risk Investigator

Amazon
01.2017 - 10.2018

Associate Language Specialist

Tech Mahindra
06.2016 - 01.2017

MBA - Operations Management

Narsee Monjee Institute of Management Studies

Bachelor of Arts - French language and Literature

Delhi University

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Shivani Chaudhary