Summary
Overview
Work History
Education
Skills
Timeline
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Shivani Chaudhary

Shivani Chaudhary

International Customer Service Specialist
Delhi

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

4
4
years of professional experience
2014
2014
years of post-secondary education

Work History

International Customer Service Specialist

IDP Education
11.2023 - 07.2024
  • Manage inbound or outbound calls, emails & webchat.
  • To help the onshore students in UK & Australia for their higher studies.
  • Providing comprehensive information about study programs, and admission processes.
  • Keep detailed records of interactions with prospective International students and update the CRM / C4C system accordingly.



International Student Advisor

Global Study Partners
10.2020 - 10.2023


  • Handled the applications for admission process from USA/UK/Australia & Canada.
  • Solve the student's queries through emails.
  • Accurate Assessment of Student Applications to determine suitability for the chosen program.
  • To assess the student's profile & submit the applications for USA/UK/Australia & Canada Universities by using different platforms such as: Study Link, OCAS, GUS portal, Study Group.


Education

B.B.A - Business Administration

Panjab University
Chandigarh
10-2014

12th - undefined

BCM Sr. Sec School

10th - undefined

BCM Sr. Sec. School

Skills

  • Punctual
  • Leadership Quality
  • Self-Motivated
  • Good listener
  • Positive in approach
  • Customer service

Timeline

International Customer Service Specialist

IDP Education
11.2023 - 07.2024

International Student Advisor

Global Study Partners
10.2020 - 10.2023

12th - undefined

BCM Sr. Sec School

10th - undefined

BCM Sr. Sec. School

B.B.A - Business Administration

Panjab University

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Shivani ChaudharyInternational Customer Service Specialist