Summary
Overview
Work History
Education
Skills
Certification
Interests
Accomplishments
TRAINING / COURSES
Software
Timeline
Generic
Shivani Chauhan

Shivani Chauhan

AIR CARGO , TRAVEL OPERATIONS & SALES SPECIALIST
New Delhi

Summary

Dedicated professional with 7+ years of experience across Travel Trade Operations & Sales (4.5 years) and International Air Cargo logistics (3 years). Currently managing international operations at IndiGo, specializing in AWB documentation, customs coordination, and ULD management. Proven expertise in Smart Cargo and warehouse processes, focused on driving operational efficiency and regulatory compliance in high-pressure aviation environments.

Overview

8
8
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Senior Executive International Cargo Operations

InterGlobe Aviation Ltd
02.2023 - Current
  • Leading aviation services for international air freight operations
  • Plan, organize and coordinate operational activities to ensure optimal efficiencies and productivity
  • Monitor and oversee service provided by CHA to ensure compliance with GE standards
  • Review and compile cargo documentation for uplifted cargo as per regulations
  • Ensure accurate completion of all post-flight activities including dispatch and documentation
  • Investigate and respond to customer complaints and claims efficiently
  • Update and maintain Smart Cargo for requisite customer service information

Reservation Operations & Sales Senior Executive

Explore India Tourism Private Limited
06.2019 - 12.2022
  • A company specializing in travel and tourism operations offering various services

Travel Operations and Sales Executive

Live Holidays
06.2018 - 06.2019
  • A travel agency focused on providing quality travel solutions

Education

Master of Arts - Political Science

Indira Gandhi National Open University
New Delhi, India
01.2023

Bachelor of Arts - Political Science (HONS.)

Delhi University
New Delhi, India
01.2021

Intermediate - CBSE

SKV - Timarpur
New Delhi, India
01.2018

High School - CBSE

SKV - Timarpur
New Delhi, India
01.2016

Skills

Air Cargo Operations

Air Freight Handling

Cargo Documentation

AWB Processing

Import & Export Coordination

ULD Management

Dangerous Goods Handling

Smart Cargo System

Shipment Tracking

Cargo Warehouse Operations

Customs Coordination

Client Service

Travel Operations & Sales

Certification

Workshop Certifications

Interests

Hobbies, Enjoys travelling, practicing and teaching yoga, aerobics, Riding, Avid rider with a passion for exploration and outdoor activities

Accomplishments

  • Operational Efficiency in Cargo Operations
  • Successfully improved operational efficiency and customer satisfaction in cargo operations

TRAINING / COURSES

  • Course of Multimedia & Animation
  • Multimedia & Animation course taken at DICS - Hudson Lane
  • Training
  • IATA Dangerous Goods Training (Function 2,3 & 4)
  • ULD Management Training
  • Cargo Warehouse Operations Training
  • Ramp Safety Training
  • Basic Cargo Operations
  • Cargo Operations & Sales
  • Customer Service
  • Microsoft Office

Software

Amadeus

Galelio

Sabre

Smart Kargo

ACL Airshop Technology

CRM

Radar

Timeline

Senior Executive International Cargo Operations

InterGlobe Aviation Ltd
02.2023 - Current

Reservation Operations & Sales Senior Executive

Explore India Tourism Private Limited
06.2019 - 12.2022

Travel Operations and Sales Executive

Live Holidays
06.2018 - 06.2019

Master of Arts - Political Science

Indira Gandhi National Open University

Bachelor of Arts - Political Science (HONS.)

Delhi University

Intermediate - CBSE

SKV - Timarpur

High School - CBSE

SKV - Timarpur
Shivani ChauhanAIR CARGO , TRAVEL OPERATIONS & SALES SPECIALIST