Shivani Chauhan
AIR CARGO , TRAVEL OPERATIONS & SALES SPECIALIST
New Delhi
Summary
Dedicated professional with 7+ years of experience across Travel Trade Operations & Sales (4.5 years) and International Air Cargo logistics (3 years). Currently managing international operations at IndiGo, specializing in AWB documentation, customs coordination, and ULD management. Proven expertise in Smart Cargo and warehouse processes, focused on driving operational efficiency and regulatory compliance in high-pressure aviation environments.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Senior Executive International Cargo Operations
InterGlobe Aviation Ltd
02.2023 - Current
- Leading aviation services for international air freight operations
- Plan, organize and coordinate operational activities to ensure optimal efficiencies and productivity
- Monitor and oversee service provided by CHA to ensure compliance with GE standards
- Review and compile cargo documentation for uplifted cargo as per regulations
- Ensure accurate completion of all post-flight activities including dispatch and documentation
- Investigate and respond to customer complaints and claims efficiently
- Update and maintain Smart Cargo for requisite customer service information
Reservation Operations & Sales Senior Executive
Explore India Tourism Private Limited
06.2019 - 12.2022
- A company specializing in travel and tourism operations offering various services
Travel Operations and Sales Executive
Live Holidays
06.2018 - 06.2019
- A travel agency focused on providing quality travel solutions
Education
Master of Arts - Political Science
Indira Gandhi National Open University
New Delhi, India01.2023
Bachelor of Arts - Political Science (HONS.)
Delhi University
New Delhi, India01.2021
Intermediate - CBSE
SKV - Timarpur
New Delhi, India01.2018
High School - CBSE
SKV - Timarpur
New Delhi, India01.2016
Skills
Air Cargo Operations
Air Freight Handling
Cargo Documentation
AWB Processing
Import & Export Coordination
ULD Management
Dangerous Goods Handling
Smart Cargo System
Shipment Tracking
Cargo Warehouse Operations
Customs Coordination
Client Service
Travel Operations & Sales
Certification
Workshop Certifications
Interests
Hobbies, Enjoys travelling, practicing and teaching yoga, aerobics, Riding, Avid rider with a passion for exploration and outdoor activities
Accomplishments
- Operational Efficiency in Cargo Operations
- Successfully improved operational efficiency and customer satisfaction in cargo operations
TRAINING / COURSES
- Course of Multimedia & Animation
- Multimedia & Animation course taken at DICS - Hudson Lane
- Training
- IATA Dangerous Goods Training (Function 2,3 & 4)
- ULD Management Training
- Cargo Warehouse Operations Training
- Ramp Safety Training
- Basic Cargo Operations
- Cargo Operations & Sales
- Customer Service
- Microsoft Office
Software
Amadeus
Galelio
Sabre
Smart Kargo
ACL Airshop Technology
CRM
Radar
Timeline
Senior Executive International Cargo Operations
InterGlobe Aviation Ltd
02.2023 - Current
Reservation Operations & Sales Senior Executive
Explore India Tourism Private Limited
06.2019 - 12.2022
Travel Operations and Sales Executive
Live Holidays
06.2018 - 06.2019
Master of Arts - Political Science
Indira Gandhi National Open University
Bachelor of Arts - Political Science (HONS.)
Delhi University
Intermediate - CBSE
SKV - Timarpur
High School - CBSE
SKV - Timarpur