Shivani Desai

• Performing Daily Quality Briefing (PSB).
• Identifying process improvement areas by doing root cause analysis.
• Sending MOM of PSB.
• Performing regular and Focused audits.
• Sharing individual feedback on errors marked. Focusing on Findings and observation in audits in order to generate expected revenue for the project.
• Publishing RCA, PKT and conducting refresher session.

• Measuring and reporting the quality performance of each associate/function/process.
• Delivered training and upskilling session for new hires.
• Conducted RCA to identify and drive process improvements.
• Led daily Quality Briefings (PSB) and documented Minutes of Meetings (MOM).
• Executed performance improvement initiatives including CAP, OJT, PIP.
• Publishing Daily and Final Dashboard Regular, OJT, PIP, CAP, audits by month
  end.
• Publishing RCA, PKT and conducting refresher session.
• Calibrating with operation teams on a timely manner.
• Updating updates tracker on timely manner.

•Measuring and reporting the quality performance of each
associate/function/process.
• Providing training to new hires and all associates for all line of
business.
• Sending MOM of PSB. Performing regular.
• Publishing Dashboard.

• Worked for Payer side,
• Led provider credentialing activities and compliance with payer requirements.
• Coordinated with Providers and internal team to resolve credentialing issues and maintain accurate records.