Shivani Dhanpal Wasnik
Bramhapuri
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Front Office Associate
Zip By Spree Hotel Chakan
01.2024 - Current
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedure
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Welcomed and assisted visitors in a friendly and professional manner
- Issued, checked, and collected badges as needed and maintained visitor logs to ensure workplace security
- I have developed expertise in Inn Key PMS software to enhance guest experiences and optimize hotel management operations
- Managed a busy hotel with over 30 rooms, providing proper and satisfactory service to guests and working overtime whenever necessary
Banquet Sales Assistant
THE HOTEL ORIENT TAIBAH
08.2023 - 01.2024
- Ensured the accuracy of all Booking Documents and place in Events Binder. software CCS comsoft.
- Ensured the accuracy of all Booking Documents and place in Events Binder.
- Assisted in event bookings of larger parties when the Sales Manager is not available.
- Sent Follow up emails to guests to get feedback and promote future bookings.
Receptionist
Hotel and Resort P. G. SON'S
09.2022 - 02.2023
- Provided exceptional guest service by warmly welcoming and assisting guests upon arrival, ensuring a positive first impression
- Effectively communicated with guests, providing information about hotel services, amenities, and local attractions, addressing inquiries, and resolving issues promptly
- Answered all incoming phone calls and emails
- Greet and register guests in a 50+ room hotel using a point of sale (POS) terminal, memorizing faces and names to ensure personalized service throughout guest stays
- Proficiently utilized CAPTAIN PAD software to optimize hotel management operations and enhance guest experiences
Trainee
HOTEL MBC CITADEL
11.2021 - 04.2022
- Completed 6 months training in all departments
- Gained hands-on experience in various aspects of food and beverage service
- Assisted in delivering exceptional guest experiences through attentive service and maintaining high standards of hygiene and presentation during dining operations
- Developed strong communication and teamwork skills while collaborating with kitchen staff, servers, and management to ensure seamless coordination and efficient service delivery
- Acquired knowledge of menu preparation, food safety protocols, and inventory management, contributing to the smooth functioning of the F&B department and overall hotel operations
Education
SSC -
N.H. Girls High School
HSC - undefined
N.H. College
Skills
Innovative
Guest satisfaction
Problem solving
Computer knowledge
IDS 65
Captain Pad
CCS Comsoft
Relationship Building
InnKey PMS
Scheduling and calendar management
Personal Information
- Date of Birth: 10/22/2022
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Front Office Associate
Zip By Spree Hotel Chakan
01.2024 - Current
Banquet Sales Assistant
THE HOTEL ORIENT TAIBAH
08.2023 - 01.2024
Receptionist
Hotel and Resort P. G. SON'S
09.2022 - 02.2023
Trainee
HOTEL MBC CITADEL
11.2021 - 04.2022
SSC -
N.H. Girls High School
HSC - undefined
N.H. College