SHIVANI Dhiman

• Facilities Management.
• MIS ownership of the respective branches should be maintained up to date.
• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all branches/offices, seating areas, washrooms, cafeterias, and all public spaces. Maintaining the CCTV and Access Control System, as well as the Fire Equipment, in the branch or office premises.
• Handling purchase (general) and vendor development, inclusive of calling quotes, preparing comparisons, negotiating, and evaluating vendors, placing orders, and ensuring timely execution.
• Vendor management, empaneling vendors for facilities and R&M works, considering their previous performance, commercials, etc. Ensuring timely payments, no dues certificates, reviews, agreements renewal, etc. Coordination with HK and SG agencies for smooth operations.
• Overseeing the maintenance and upkeep of office equipment, such as ACs, DGs, inverters, and UPSs, as well as managing renewals and AMC of office equipment.

General Administration.

● CUG – Activation/Deactivation on time.

● Dealing with courier, printing, and stationary vendors for PAN India.

● Responsible for Repair and maintenance tickets and ensure the closure with in TAT.

● Making Travel & Hotel arrangements for management and staff as well as handling arrangement including Ticketing, Hotel Bookings.

● To manage monthly Rent/GST payment, Monthly expenses report, Documentation of lease agreement files, SLA renewal report, printing stationary, Petty cash reports.

● Responsible to provide the stationary as per requirement with coordination of vendor.

● Quarterly branch visit of assigned branches and take concern with respective stakeholder of their branches.

● Organizing get together, Staff Training, Fire Drills, and annual functions.

● Liaising with Housekeeping Agency for maintenance of Hygiene environment at the Office/branches,

● Liaising with Police, Labor, Electrical Inspectorate, Municipal authorities wherever and whenever required.

Billing Invoices and Vendor Management

● Validate the invoices for proceed as per SLA .
● Taking care for all payments related issues of vendor .
● Manage the Payment status and manage the MIS according to requirement

● Reviewed invoices from suppliers related to facility operations such as cleaning supplies, furniture rentals.

● Developed and oversaw budgets for facilities, working within cost restraints.

● Routing the invoice through an approval process, typically based on pre-defined rules and thresholds.

• To ensure best customer experience .
• Gig force hiring and retention currently have a team of 50+ blue collars indirect reporting .
• Great Customer experience of CXNS ( Customer negative score ) < 0.20 % NPS ( Net promoter score ) 90 % • To analyze TAT for delivery and give best results . • To ensure Reverse and Forward Logistics Simultaneously .
• Handling 3 pl Logistics partners for load forwarding and achieving of metrics .
• Leading to Customer metrics like conversion ,CSAT ,Fake, Seller NPS , Loss & shrinkage and where hub is not achieving any metrics lead them to achieve the desired no's.
• To ensure the operation of the hub should run smoothly without any breaches & if any hub is facing tech issues or any other issue then help them to solve that issue for the smooth running .
• Implementation of new projects and Kaizen in the operation to improve ground ops and environment .
• Through Data Finding Root causes for the program .
• To lead the front end & back end operations .
• To minimize the CPS and ensure no unethical activity is followed in the premises .

• Teaching experience in all areas of the primary curriculum especially Mathematics.
• Creating lesson plans and assisting in curriculum development. Applying various instructional strategies.
• Completing student progress reports.
• Managing classroom activities and student behavior.
• Communicating with parents and guardians .
• Attending professional development classes and programs
• Organizing the classroom and learning resources and creating displays to encourage a positive learning environment.
• Planning, preparing and presenting lessons that cater for the needs of the whole ability range within the class.
• Motivating pupils with enthusiastic, imaginative presentation • Maintaining discipline.
• Meeting requirements for the assessment and recording of pupils' development
• Providing feedback to parents on a pupil's progress at parents' and other meetings.
• Coordinating activities and resources within a specific area of the curriculum, and supporting colleagues in the delivery of this specialist area.
• Working with others to plan and coordinate work.
• Keeping up to date with changes and developments in the structure of the curriculum.
• Organizing and taking part in school events, outings and activities which may take place at weekends or in the evening.
• Working with parents and school boards to maximize their involvement in the school and the development of resources for the school.
• Meeting with other professionals such as education welfare officers and educational psychologists, if required.