Shivani dhingra
New Delhi
Summary
Resourceful Customer Service Executive known for exceptional productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and effective communication. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Executive
Tele Performance
Gurgaon
05.2023 - Current
- Ensured that all customer queries were handled quickly and professionally.
- Responded promptly to emails sent by customers seeking assistance.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Prepared detailed reports of daily activities for management review.
- Provided technical support when necessary to resolve complex problems.
- Identified opportunities for process improvement within the customer service department.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
Education
Bachelor of Arts -
Delhi University (SOL)
New Delhi, India04-2022
High School Diploma -
JD Tytler
01-2019
Skills
- Customer outreach
- Team Collaboration
- Relationship Building
- Complaint Handling
- Call Control
- Customer Retention
- Troubleshooting
- Customer queries
- Presentation Skills
- Customer Needs Assessment
Certification
- Advanced Excel
- MS Word
- MS Powerpoint
Languages
Hindi
First Language
English
Proficient (C2)
C2
French
Beginner
A1
Timeline
Customer Service Executive
Tele Performance
05.2023 - Current
Bachelor of Arts -
Delhi University (SOL)
High School Diploma -
JD Tytler
- Advanced Excel
- MS Word
- MS Powerpoint
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