Shivani Gosain
Mohali
Summary
Proactive customer service professional with a track record in complaint resolution and adaptive thinking. Experienced in managing customer inquiries and tracking issues to ensure timely resolutions. Seeking to enhance customer experiences through effective problem-solving.
Dynamic customer service officer with expertise in team collaboration and customer relationship management. Known for delivering fast, friendly service and resolving complaints efficiently. Ready to leverage skills in a fast-paced environment to drive customer satisfaction.
Overview
4
4
years of professional experience
2014
2014
years of post-secondary education
Work History
Customer Care Representative
Ujjivan small finance bank
Panchkula
08.2023 - Current
- Assisted customers with account inquiries and transaction processing.
- Provided detailed information on banking products and services.
- Collaborated with team members to enhance customer service strategies.
- Conducted follow-ups on unresolved customer issues for resolution tracking.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Built sustainable relationships of trust through open communication with customers.
- Supported customers to maintain positive relationships throughout and following sales processes.
Customer Service Officer
Utkarsh small finance bank
Chandigarh
01.2022 - 08.2023
- Assisted customers with account inquiries and transaction requests.
- Resolved customer complaints efficiently and maintained satisfaction levels.
- Educated clients about banking products and services available to them.
- Resolved customer issues in an efficient and timely manner.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Specialized Training For Retail Banking
Post Graduations Certificate in Retail Banking
06.2021 - 12.2021
Bachelor of Arts - Economics
Punjab University
Chandigarh 04.2012 - 04.2015
Government Model High School
Chandigarh Skills
- Customer service
- Customer relationship management
- Complaint resolution
- Product knowledge
- Team collaboration
- Issue tracking
- Problem solving
- Time management
- Adaptive thinking
Timeline
Customer Care Representative
Ujjivan small finance bank
08.2023 - Current
Customer Service Officer
Utkarsh small finance bank
01.2022 - 08.2023
Specialized Training For Retail Banking
Post Graduations Certificate in Retail Banking
06.2021 - 12.2021
Bachelor of Arts - Economics
Punjab University
04.2012 - 04.2015
Government Model High School