Shivani Grover
Human Resources
Noida
Summary
Currently working as HR Lead-Paytm Payments Bank as General Manager offering 12+years of insightful experience and extended expertise in Business HR, Employee Relations, HR Strategy and building capacity for transformation and change. Looking for full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
HR Lead-General Manager
Paytm Payments Bank
Noida
06.2017 - 06.2022
- Managed a Team of 15-18 employees including HR SPOCs, HR Operations and Talent Acquisition (Supervisory only)
- Oversaw HR needs for 2500 employee operation across Pan India
- Liaised between multiple business divisions to improve communications.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Prepared company policies as per both Internal and Regulatory Requirement
- Oversaw hiring, staffing and labor law compliance.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Organized company-wide events designed to boost employee morale.
- Developed succession plans and promotion paths for staff.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
HR Business Partner (Manager)
Paytm
Noida
03.2014 - 05.2017
- Partner with Business teams to attract and engage talent, Responsible for managing especially Senior Mgmt & their teams, acting as a consultant to enable stakeholders to take effective HR decisions
- Key Responsibilities & Result Areas:-
- Used critical thinking to break down problems, evaluate solutions and make decisions. Work in conjunction with management teams and employees to coach and facilitate Problem solving
- Acting as a single point of contact for the senior management and other employees. Instrumental for all kind of HR support to the Business unit
- Maintaining Employee Relations & organizing regular connect initiatives like Skip level meetings
- Conceptualizing and driving feedback programmes like Pulse for employees and taking necessary action wherever required
- Ensuring Role fitment for new and existing employees and driving Internal movements wherever necessary
- Handling employees grievances and ensuring its redressal
- Administering and managing employee benefit programs and Reward & Recognition programs
- End to End management of the Performance Management Process
- Administering the PIP plans. Managing employee Exit process by initiating resignation discussions, sharing feedback with senior mgmt, conducting exit interviews and ensuring a smooth separation process
- Champion strategies to drive retention and provide constructive feedback to managers & employees to enhance performance
- Responsible for managing Paytm Database and Org Chart
- Providing strategic support to business in evaluating & improving Organizational Structures
- Collaborated with team members to achieve target results.
HR Manager
PepsiCo India
Gurgaon
06.2012 - 03.2014
- Looking after end to end HR processes, managed a team of 3 HR Executives
- Key Responsibilities & Result Areas:-
- Responsible for sourcing and hiring mid level business positions essentially sales
- Developed & Launched Behavioral tool “Hire For Attitude” for recruiting sales workforce
- Revamped On-Boarding and Induction Program
- Addressing and assisting employees grievances and ensure its redressal
- Handling Indiscipline/COC cases , Monitoring Exit Interview & Analysis
- Administering Rewards and Recognition Program-Josh/Sales Achiever awards
- Developed and implemented other employee engagement initiatives like Help Desk , Value Rollouts, Annual Conference, Quarterly Newsletter etc
- Anchored Calibration Process for Year End Appraisal and ensure consistency across in ratings across departments
- Managing Personal Improvement Plan (PIP) process
- Working with Manpower Vendors on Payroll Processing
- Interfacing with management and heads of department for implementing HR policies & procedures in line with core organizational objectives
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Handled end to end Internal & External audits by coordinating with auditors, explaining processes, reverting on issue listing
- Work with 3P vendor to ensure timely and smooth deployment of third party sales force as per organizational needs
- Significant Contribution/Initiatives:
- Conducted Compensation Benchmarking study recommending strong changes in the compensation structure which lead to change in fixed/variable %age
- Conducted TADA Benchmarking study recommending policy changes as per industry & implementing them
- Developed “Hire For Attitude” Tool for checking culture fitment of the employee in the company for sales workforce Awarded “Josh award” for showcasing cultural pillar “Owntrepreneurship” for building a recruitment tool “Hire For Attitude”
- Launched “HR Dashboard” showcasing an overall summary of the month with data & analysis of various processes
- Prepared detailed process flows of all HR processes under Global Control Standard
Senior Executive HR
Vardhman Group (Auro Textiles), HP
05.2010 - 05.2012
- Responsible for end to end recruitment process for up to middle management across functions
- Designed & rollout of induction plan for new joinees and ensuring their smooth assimilation into their roles
- Identifying training needs, Analysis of process & new technique of effective training program. Coordinating & implementation of training programs
- Ensuring timely Mid-year/Annual Reviews
- Creating fun and inspiring work environment by organizing various fun related activities on the shop floor. Initiate programmes like Thanksgiving, Dreamz Unlimited, Water Conservation etc to keep the workforce engaged
- Additional Projects/ Initiatives:
- Project on “Succession Planning” for Fabric as well as Spinning Division with multiple objectives
- Study on “Review Performance of Shift Officers” and Formation of Job Rotation, Job Enrichment and Job Enhancement Policy
- Designed various Training programs under “Staff Training & Development Committee” for New Joinees as well as Existing employees as per their training needs
- Documented the “Standard Operating Procedures” of AT-HR
- Initiated a Suggestion scheme known as “Mera Kaam Aasan” wherein suggestions related to ease of operations were collected from workmen.
Recruitment Executive
Spectrum Talent Management
05.2009 - 04.2010
- Job postings, sourcing and screening of resumes. Effectively using tools like internet, websites of leading organizations, telephone, online communities, referrals, networking, etc. for head hunting
- Scheduling interviews and lining up candidates, Follow up with clients for obtaining status of selected candidates, raising invoices of closed vacancies etc
- Mostly worked for industries like Publishing, pharmaceuticals, IT, Media, Retail etc. Ensure timely closure of all vacancies
HR Intern
MARUTI SUZUKI INDIA LTD
03.2009 - 04.2009
- Identification of position linked KRA`s for Engg & HR Division
- Reformed KRA`s of Engg & HR division specifically of High level management
- Learned organizational hierarchy, Job description, job specification, role description, detailed study of KRA`s
- Alignment of individual`s KRA with business goals & three year strategic plans
Timeline
HR Lead-General Manager
Paytm Payments Bank
06.2017 - 06.2022
HR Business Partner (Manager)
Paytm
03.2014 - 05.2017
HR Manager
PepsiCo India
06.2012 - 03.2014
Senior Executive HR
Vardhman Group (Auro Textiles), HP
05.2010 - 05.2012
Recruitment Executive
Spectrum Talent Management
05.2009 - 04.2010
HR Intern
MARUTI SUZUKI INDIA LTD
03.2009 - 04.2009
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