Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Shivani Gupta

Shivani Gupta

New Delhi

Summary

Dynamic Senior Business Consultant at IBM INDIA with expertise in requirement gathering and stakeholder management. Proven track record in enhancing operational efficiency through innovative automation solutions. Successfully led cross-functional teams to deliver impactful projects, driving process improvements and achieving recognition from industry leaders. Skilled in policy administration systems and project management.

Overview

22
22
years of professional experience

Work History

Senior Business Consultant

IBM INDIA
08.2022 - Current
  • Currently serving as a Senior Business Consultant within the Annuities and Individual Disability unit of a prominent US insurance company. My primary responsibilities include requirement gathering, overseeing development & system testing, providing UAT support. I also resolve queries of the operations team regarding the policy admin system and conducting internal audits. I actively seek innovative solutions to enhance operational efficiency and drive process improvements through the implementation of automation tools.
  • Collaborate with partners to develop a compelling presentation that effectively showcases IBM's strengths and capabilities in the Life & Annuities market to prospective clients.
  • Serve as a member of the Business Value Add team, responsible for guiding and motivating team members to identify and propose innovative solutions that enhance business value within their respective work areas, and facilitate the review and finalization of these proposals.
  • Enhancing team knowledge by conducting regular knowledge-sharing sessions on key Insurance concepts.

Corporate Manager, IT

CARE HEALTH INSURANCE
04.2021 - 08.2022
  • Led all aspects of the Insurance Portfolio as a Business Functional Lead/Project Manager. Responsibilities encompassed:
  • Product launches, change request delivery, and production issue resolution.
  • User engagement, application development/delivery, and integration ecosystem management. Stakeholder relationship management across functional lines.
  • Driving solution delivery from ideation to implementation, optimizing cost, benefit, quality, and time-to-market. Overseeing development methodologies and delivery standards for both internal and external teams.
  • Leading new technology initiatives through a combination of outsourced and in-house solutions.
  • Owning the architecture across key business areas: Policy Servicing, Claims, New Business, New Product Launches, Accounting, and Financial Reporting.
  • Presenting project status to senior management.

Associate Application Delivery Manager

DXC INDIA
01.2014 - 04.2021
  • Experienced Solution Consultant specializing in Life Insurance with deep expertise in Integral Life and INGENIUM (DXC Insurance Policy Administration Systems). Successfully delivered multiple projects across India and Asia (Dubai, Qatar, Hong Kong, Sri Lanka, Bangladesh) encompassing maintenance, migrations, and Greenfield implementations.
  • Key responsibilities included Pre-sales activities and client gap analysis, Requirement gathering, solution design, and application development for transformational projects, Production support and customization solutions, overseeing development and ensuring quality deliverables, Representing DXC in client Steering Committees, Team management and conducting training sessions.

Senior Business Analyst

COMPUTER SCIENCE CORPORATION
12.2006 - 04.2010
  • Led development activities for major clients including Reliance Life, ICICI Prudential Life, and ING Vysya Insurance. Managed the entire customization lifecycle, from requirement gathering and prioritization to design, development, testing, and go-live.
  • Oversaw the development team, conducted knowledge-sharing sessions, and mentored new joiners.
  • Successfully implemented a turnkey project for ICICI Prudential, including major module customizations.
  • Conducted business analysis for 26 requirements for ING Vysya, including the complete setup of lapse reinstatement and partial withdrawal modules.

Claims Executive

MAX NEW YORK LIFE INSURANCE CO
06.2005 - 12.2006
  • Managed the adjudication of Group Death Claims, encompassing case summary preparation, settlement sheet generation, customer correspondence, complaint resolution, and investigation management.
  • Maintained Group Claims & Reinsurance MIS reports.
  • Ensured compliance with audit requirements.
  • Provided regular feedback to group operations and the underwriting department to enhance processes.
  • Prioritized & expedited claim settlements for high-value clients, MNYL employees, victims of the Mumbai blasts, effectively coordinating with policyholders, group sales & underwriting.

Team Member

AMERICAN EXPRESS BANK
06.2003 - 05.2005
  • Led a new project prioritizing Credit Card applications in collaboration with Local Credit Officers to attract premium customers.
  • Facilitated communication between Verification Officers & the bank to resolve queries.
  • Conducted quality control reviews, provided structured feedback, & maintained MIS to track TAT.
  • Analyzed performance & presented findings to management.
  • Managed agency relations, including billing and payments.
  • Identified and mitigated card fraud risks by maintaining an updated database of active cards and non-cards.

Education

PGDBM - Finance and Marketing

Birla Institute of Management Technology

BCOM Hons -

Hansraj College, Delhi University

+2 -

Loreto Convent School
Delhi Cantt

FLMI Certified - Canada

LOMA organization

PMP Certified - Pennsylvania

Project Management Institute

Trained in Azure Fundamentals - AZ-900 Agile Concepts

2025 Watson Challenge
Training In Artificial Intelligence
06-2025

Skills

  • Requirement gathering
  • System testing
  • UAT support
  • Project management
  • Process improvement
  • Stakeholder management
  • Policy Admin systems - INGENIUM, LIFE ASIA/GROUP ASIA, ID3, INTEGRAL LIFE

Timeline

Senior Business Consultant

IBM INDIA
08.2022 - Current

Corporate Manager, IT

CARE HEALTH INSURANCE
04.2021 - 08.2022

Associate Application Delivery Manager

DXC INDIA
01.2014 - 04.2021

Senior Business Analyst

COMPUTER SCIENCE CORPORATION
12.2006 - 04.2010

Claims Executive

MAX NEW YORK LIFE INSURANCE CO
06.2005 - 12.2006

Team Member

AMERICAN EXPRESS BANK
06.2003 - 05.2005

PGDBM - Finance and Marketing

Birla Institute of Management Technology

BCOM Hons -

Hansraj College, Delhi University

+2 -

Loreto Convent School

FLMI Certified - Canada

LOMA organization

PMP Certified - Pennsylvania

Project Management Institute

Trained in Azure Fundamentals - AZ-900 Agile Concepts

2025 Watson Challenge

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Shivani Gupta