Shivani Jadhav
Pune
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Pension Administrator - Senior Analyst
Mercer Consulting Private Limited
Pune
06.2022 - 11.2023
- Provide administration and consultative support for defined benefits and defined contribution plans.
- Reviewed pension plan documents and performed calculations to ensure accuracy of retirement benefits.
- Communicate effectively with client/members via email.
- Consistently provide a quality customer experience to clients/members.
- Deal with queries and request by the use of standards letters and reference to procedures.
- Handle day-to-day pension administration tasks, such as responding to member inquiries, updating employee records, and processing pension benefit payments.
- Provided customer service support to employees who have questions about their pensions.
- Managed retirement and liability funds and prepared monthly, quarterly and annual reports on each fund's status.
- Collaborate with external service providers, such as actuaries and investment managers, to ensure accurate reporting and administration of pension funds.
Senior Process Executive
Infosys BPM Private Limited
Pune
12.2020 - 06.2022
- Working on B2B and B2C US mortgage process
- Role was to do out bound calls to US customers who has mortgage on their property's collect data and offer them best interest on their properties as per norms
- Handling quality check of processors Calls.
- Provided customer service to clients by responding to inquiries, addressing concerns and resolving issues.
- Assisted in the preparation of loan applications by gathering all required documents and verifying accuracy of data entered.
- Reviewed loan files for completeness prior to submission to underwriting department.
- Assisted customers in understanding complex documentation related to mortgages.
- Maintained up-to-date records of all changes made throughout the life cycle of each project.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Process Associate
WNS Global Services Private Limited
Pune
05.2018 - 06.2019
- Developed process documentation, including procedure manuals, user guides and job aids.
- Updating and maintaining databases with accurate and relevant information.
- Managing and organizing files, both physical and electronic, to ensure easy retrieval and accessibility
- Assisting in the implementation of company policies and procedures
- Performing general administrative tasks, such as data entry.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
Education
Bsc Computer Science -
MIT ACSC College
Pune03-2018
HSC -
D .Y. Patil College
03-2015
SSC -
Maharashtra State Board
04-2013
Skills
- Data mining and analysis
- Financial accounting
- MS Office
- Team Collaboration
- Decision Making
- Multi-Tasking
Personal Information
- Date of Birth: 23/04/1997
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Disclaimer
I do hereby declare that the above information about me is true to the best of my knowledge.
Timeline
Pension Administrator - Senior Analyst
Mercer Consulting Private Limited
06.2022 - 11.2023
Senior Process Executive
Infosys BPM Private Limited
12.2020 - 06.2022
Process Associate
WNS Global Services Private Limited
05.2018 - 06.2019
Bsc Computer Science -
MIT ACSC College
HSC -
D .Y. Patil College
SSC -
Maharashtra State Board
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