Shivani Jaiswal

Led business development and process improvement initiatives in motor insurance, supported cross-functional teams, managed underwriting and claims operations, ensured compliance, and enhanced customer satisfaction through effective issue resolution.

Handled email phishing and fraud cases, coordinated with security teams, trained junior staff, maintained audit-ready documentation, and ensured high-quality customer communication.

Founded and operated a cloud kitchen during the COVID-19 pandemic, overseeing end-to-end operations, marketing, and finance to build a loyal customer base, and ensure profitability in a dynamic market.