Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Shivani jani

Shivani jani

Mumbai

Summary

Quality Assurance Manager : Operation and Process excellence Team known for high productivity and efficient task completion. Specialize in process improvement, compliance management, and risk assessment to ensure product quality and customer satisfaction. Excel in leadership, communication, and problem-solving skills, directly contributing to team success and operational excellence. Results-driven Process Excellence Manager with proven ability to enhance productivity and streamline operations. Specialize in process optimization, quality assurance, and workflow management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Quality Assurance Manager

Aditya Birla Housing Finance Limited
Mumbai
07.2023 - Current
  • Conducted in-depth evaluations of business processes to identify inefficiencies and opportunities for optimization and improvement
  • Facilitated cross-functional workshops to identify improvement opportunities.
  • Ensured adherence to quality standards while implementing process excellence projects by conducting regular audits and reviews.
  • Played an active role in cross-functional teams for process optimization projects, managing project scope, timelines, resources, and budgets to achieve desired outcomes.
  • Monitored key process indicators through data analysis, contributing to continuous improvement initiatives and operational excellence.
  • Provided training to staff members on accounting principles, procedures, and best practices.
  • Coordinated with external auditors on various aspects of audits and reviews.

Central Operations Manager

Aditya Birla Housing Finance Limited
Mumbai
08.2021 - 05.2023
  • Prepared reconciliations on all accounts related to settlements.
  • Conducted extensive research into customer accounts as needed to resolve outstanding issues..
  • Analyzed customer accounts to determine eligibility for refunds or credits.
  • Coordinated with other team members in order to resolve complex issues related to refund requests.
  • Managed foreclosure/part payment, restructuring and rescheduling of accounts.
  • Processing TDS refund with all calculations.

Deputy Manager of Operations

Growmor Finance
Mumbai
01.2020 - 09.2021
  • Streamlined daily operations to enhance efficiency across finance services.
  • Prepared monthly reports on collection activities, aging status, and performance metrics.
  • Maintained detailed records of all collection payments received.
  • Recommended technology solutions that automate manual tasks or streamline operations.
  • Analyzed cost savings associated with process improvement projects.

Deputy Manager of Operations

RBL Bank
Mumbai
06.2016 - 01.2020
  • Oversaw daily branch operations, including opening and closing procedures, cash handling activities and security protocols.
  • Identified potential opportunities for cross-selling products, and implemented strategies to increase sales volume.
  • Resolved customer complaints in a timely manner; documented all inquiries, complaints and resolutions according to policy.
  • Involved in Investment Advisory and Financial Planning service for mapped clients.

Education

Post Graduation Diploma - Banking & Insurance

NIIT
Mumbai
05-2016

Bachelor of Management Studies - Marketing Management

Mumbai University
Mumbai
06-2012

Skills

  • Process optimization
  • Quality assurance
  • Data analysis
  • Project management
  • Regulatory compliance
  • Audit coordination
  • ISO Standards
  • Process development

Certification

  • Professional Affiliations: Internal Auditor Training on Quality
    Management System as per ISO 9001:2015.

Accomplishments

  • I have qualified for all Domestics and International contest with Awards and Trophy.
  • Baku, Bangkok, Thailand
  • Goa, Shillong, Baglore, Hyderabad

Timeline

Quality Assurance Manager

Aditya Birla Housing Finance Limited
07.2023 - Current

Central Operations Manager

Aditya Birla Housing Finance Limited
08.2021 - 05.2023

Deputy Manager of Operations

Growmor Finance
01.2020 - 09.2021

Deputy Manager of Operations

RBL Bank
06.2016 - 01.2020

Post Graduation Diploma - Banking & Insurance

NIIT

Bachelor of Management Studies - Marketing Management

Mumbai University
Shivani jani