SHIVANI KAPOOR
International Recruitment Manager
Jalandhar
Summary
To achieve the highest position in service industry while working in an organization that gives me the ample of challenges to prove my Potential skills.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
International Recruitment Manager
ApplyBoard
10.2023 - Current
- Represent ApplyBoard brand to promote ApplyBoard services to agents, international educators, and prospective students
- Increase international student enrolment at ApplyBoard by recruiting international students from diverse regions
- Negotiate terms of engagement, provide training to agents and their staff, and keep the agent contacts engaged with ApplyBoard through regular communication
- Undergo presentations in the local marketplace to further promote ApplyBoard
- Train and guide agents to improve the quality and volume of international applicants, ensuring top quality
- Disseminate communications and activities online using CRM and social media platforms including delivering key messages and encouraging engagement from potential and current students
- Implement marketing and recruitment strategies through research and market analysis to maximize international student outreach
- Proactively undergo agent outreach
Admission Executive
MSM Unify
02.2022 - 10.2023
- Serve as the primary point of contact for all prospective students, providing information about the admissions process, requirements, and deadlines
- Review and evaluate applications to determine eligibility for admission
- Ensuring complete visa application documentation including all the financial & background related papers
- Coordinate with students for visa filling and admissions
- Helping team to manage the students and providing advice in preparing the visa files
- Establishing a relationship of trust and respect with clients
- Undertaking the duties as per the requirement of the business
- Taking appropriate action/ decisions depending on the situation in order to get more visa approvals
Customer Service Executive
Global Vision Management Consultant
03.2016 - 06.2019
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
Student Counselor
IDP Education
06.2008 - 08.2009
- Company Overview: Delhi
- Listening to students' academic, emotional, social, and behavioral concerns in an open and nonjudgmental way
- Working directly with students to develop solutions and set achievable goals
- Assisting with conflict mediation and resolution between students, students and teachers, or parents and teachers to ensure students' goals are not disrupted
- Providing one-on-one career guidance and skills assessment to assist with career development
- Helping students to prepare for admissions applications and tests
- Providing students with materials related to a career of their choice or career counseling to suit their skills
- Developing, monitoring, and assisting with counseling programs
- Offering referrals to outside resources, such as for mental health, substance abuse, or vocational-related activities
- Reporting student issues to the appropriate state authorities if neglect or abuse is suspected
- Delhi
Customer Relationship Executive
WWICS LTD
03.2006 - 01.2008
- Company Overview: Jalandhar - Punjab
- To counsel walk-in enquiries
- To convert walk-in enquires into clients
- To give group presentations on Immigration to different professionals
- To Follow up with Qualified applicants for conversion
- To Prepare the Immigration Packages of the clients
- Handling queries, doubts and complaints
- Coordination with H.O for the preparation of the Interview and Medical of the client with Canadian High Commission
- Update the status of the client into Companies Z-Axis software
- Jalandhar - Punjab
Supervisor
TATA INDICOM
01.2005 - 12.2005
- Company Overview: Jalandhar - Punjab
- Supervise the Multi Taskers
- Handling queries, complaints of the customers
- Raising SR for the complaints
- Tried to give customers First Time Resolution
- Follow –up with the H.O for the complaints
- To make reports and send them to H.O on daily basis
- To attend meetings on the updating on the new packages
- Jalandhar - Punjab
Shift Incharge
RADISSON HOTEL
08.2001 - 01.2005
- Company Overview: Jalandhar - Punjab
- Reporting directly to the Front Office Manager
- Organizing Meetings and Business requirements of guests
- Establishing good rapport with guests to understand, Guest’s needs personally and to increase guest satisfaction
- Advance Planning for Front Office Operations with Coordination of all concerned departments
- Selling of rooms, available packages and facilities of the Hotel
- Working on Guest complaints and feedback’s to increase Guest satisfaction and sale
- Jalandhar - Punjab
Customer Care Executive
AVALON RESORT
01.2000 - 04.2001
- Company Overview: Mussorie - UP
- Handled queries, doubts and complaints of the clients
- Coordination With H.O for the complimentary stay for clients
- Collection to be taken according to the package of the client
- Updating of the client status and his requirements
- Mussorie - UP
Education
One n half yr. Diploma - Software Mgmt
Informatics, Computer Center
07.1998 - 12.1999
BA - undefined
GNDU
Amritsar, PunjabHigher Secondary school - undefined
PSEB
Matriculation - undefined
PSEB
Skills
- Good Convincing Skills
- Ability to work with a smile
- Z-AXIS
- FIDELIO
- MS OFFICE
- Internet Essentials
Accomplishments
- Received Best Employee of Front Office Certificate in Radisson
- Received Star of the month of the Front Office Certificate in Radisson
Personal Information
- Date of Birth: 05/08/80
- Gender: Female
- Marital Status: Married
Extra
Attended Training Program of YES I CAN while working with Radisson
Timeline
International Recruitment Manager
ApplyBoard
10.2023 - Current
Admission Executive
MSM Unify
02.2022 - 10.2023
Customer Service Executive
Global Vision Management Consultant
03.2016 - 06.2019
Student Counselor
IDP Education
06.2008 - 08.2009
Customer Relationship Executive
WWICS LTD
03.2006 - 01.2008
Supervisor
TATA INDICOM
01.2005 - 12.2005
Shift Incharge
RADISSON HOTEL
08.2001 - 01.2005
Customer Care Executive
AVALON RESORT
01.2000 - 04.2001
One n half yr. Diploma - Software Mgmt
Informatics, Computer Center
07.1998 - 12.1999
BA - undefined
GNDU
Higher Secondary school - undefined
PSEB
Matriculation - undefined
PSEB
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