Shivani Khullar
Enterprise Finance Transformation Specialist
Panchkula,HR
Summary
Dynamic finance transformation leader with a proven track record at Genpact India, excelling in operations management and strategic planning. Enhanced efficiency through innovative process improvements and strong relationship building, resulting in increased customer satisfaction. Skilled in project management and adept at driving cross-functional collaboration to achieve organizational goals.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Assistant Vice President, Finance Transformation
Genpact India Private Limited
01.2008 - Current
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
- Increased efficiency by streamlining processes and implementing new software tools for the team.
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
- Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.
- Enhanced communication between departments by developing effective reporting structures and information-sharing platforms.
- Drove innovation by encouraging creative problem-solving among team members and staying abreast of industry trends and best practices.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Contributed to budget planning, and initiatives for communications, planning and coordination of facility management and space allocations.
- Oversaw change management initiatives, ensuring smooth transitions during periods of organizational restructuring or process improvements.
- Attended board and committee meetings and took meeting minutes to create detailed records of various meetings and decisions.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Technical Analyst
Dell India
01.2006 - 10.2007
- Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
- Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Served as a trusted advisor to senior management by providing technical expertise and insights on various IT-related topics.
- Performed root cause analysis for recurring incidents to develop long-term resolutions that prevented future occurrences.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
- Participated in regular team meetings to review performance metrics, discuss improvement strategies, and set goals for continued success.
- Resolved complex technical issues for customers, resulting in enhanced product usability and functionality.
- Managed high-pressure situations with professionalism, maintaining composure during difficult customer interactions.
- Provided after-hours support as needed to maintain seamless 24/7 assistance for global clientele.
- Achieved higher levels of customer satisfaction by tailoring support strategies to individual needs and preferences.
- Served as a liaison between customers and internal teams such as engineering or quality assurance when necessary for issue resolution or feature requests.
- Developed strong relationships with clients by consistently exceeding expectations in problem-solving capabilities.
- Collaborated with cross-functional teams to address recurring customer issues and implement long-term solutions.
- Maintained detailed records of all customer interactions, ensuring accurate documentation for future reference or escalation needs.
- Demonstrated adaptability in handling diverse technical environments, including various hardware, software, and network configurations.
- Used ticketing systems to manage and process support actions and requests.
- Streamlined support processes by developing comprehensive troubleshooting guides and resources.
- Continuously updated personal technical expertise through self-study, webinars, workshops, and industry conferences.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
Education
BBA -
Maharaja Agrasen Himalayan Garhwal University (MAHGU)
Uttarakhand, India 04.2001 -
Skills
Operations management
Certification
Lean Six Sigma Black Belt
Timeline
Lean Six Sigma Black Belt
08-2023
Lean Six Sigma Green Belt
12-2014
Assistant Vice President, Finance Transformation
Genpact India Private Limited
01.2008 - Current
Technical Analyst
Dell India
01.2006 - 10.2007
BBA -
Maharaja Agrasen Himalayan Garhwal University (MAHGU)
04.2001 -
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