Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
Generic

Shivani Kohli

New Delhi,DL

Summary

To make personal identity by my hard work and devotion towards organization, achieving its goal and objectives as well as my professional growth

Overview

10
10
years of professional experience

Work History

Assistant Supervisor

Cambata Aviation Pvt Ltd
New Delhi
05.2014 - 12.2015

Supervisor

BWFS c/o Cathay Pacific Air ways
New Delhi
01.2016 - 09.2023

Airport Lead

Cathay Pacific Airways
New Delhi
10.2023 - Current
  • Performing supervisory functions on the flight ensuring 100% compliance with safety and security.
  • Looking after Financial aspects( SAP, Raising of purchase order and Migo)
  • Imparting trainings to new joiners.
  • Making statistics of the flight (monthly wise) and other required statistics report for the other authorities.
  • Staff roster and trainings.
  • Monitoring pre-flight functions (staff duty allocation)
  • Liaising with various airport authorities (immigration, custom, security) for smooth flight operations.
  • Arrivals functions & mishandled baggage handling.
  • Supervising boarding gate functions (Boarding gate controller, manual & system boarding, manual/system baggage reconciliation, security items handling).
  • Providing exceptional customer service to CX Customers so that it leads to repeat business.
  • Leading from the front in case of flight disruptions to ensure customer satisfaction.
  • Ensuring that CX service standards are met every time and CX policies and procedures are followed.
  • Taking timely and informed decisions.
  • Helping new team members come up the learning curve.

Education

Bachelors of Commerce - Accounting

Delhi University
New Delhi, India
03.2021

Skills

  • Customer Service

  • Leadership

  • Disruption handling

  • Trainings

  • Team Work

Training

  • VISA and Documentation
  • Performing check-in function and boarding gate activities
  • Making baggage irregularity reports
  • Assisting flight supervisors in daily flight operations

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Timeline

Airport Lead

Cathay Pacific Airways
10.2023 - Current

Supervisor

BWFS c/o Cathay Pacific Air ways
01.2016 - 09.2023

Assistant Supervisor

Cambata Aviation Pvt Ltd
05.2014 - 12.2015

Bachelors of Commerce - Accounting

Delhi University
Shivani Kohli