Shivani Kohli
New Delhi,DL
Summary
To make personal identity by my hard work and devotion towards organization, achieving its goal and objectives as well as my professional growth
Overview
10
10
years of professional experience
Work History
Assistant Supervisor
Cambata Aviation Pvt Ltd
New Delhi
05.2014 - 12.2015
Supervisor
BWFS c/o Cathay Pacific Air ways
New Delhi
01.2016 - 09.2023
Airport Lead
Cathay Pacific Airways
New Delhi
10.2023 - Current
- Performing supervisory functions on the flight ensuring 100% compliance with safety and security.
- Looking after Financial aspects( SAP, Raising of purchase order and Migo)
- Imparting trainings to new joiners.
- Making statistics of the flight (monthly wise) and other required statistics report for the other authorities.
- Staff roster and trainings.
- Monitoring pre-flight functions (staff duty allocation)
- Liaising with various airport authorities (immigration, custom, security) for smooth flight operations.
- Arrivals functions & mishandled baggage handling.
- Supervising boarding gate functions (Boarding gate controller, manual & system boarding, manual/system baggage reconciliation, security items handling).
- Providing exceptional customer service to CX Customers so that it leads to repeat business.
- Leading from the front in case of flight disruptions to ensure customer satisfaction.
- Ensuring that CX service standards are met every time and CX policies and procedures are followed.
- Taking timely and informed decisions.
- Helping new team members come up the learning curve.
Education
Bachelors of Commerce - Accounting
Delhi University
New Delhi, India03.2021
Skills
Customer Service
Leadership
Disruption handling
Trainings
Team Work
Training
- VISA and Documentation
- Performing check-in function and boarding gate activities
- Making baggage irregularity reports
- Assisting flight supervisors in daily flight operations
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Airport Lead
Cathay Pacific Airways
10.2023 - Current
Supervisor
BWFS c/o Cathay Pacific Air ways
01.2016 - 09.2023
Assistant Supervisor
Cambata Aviation Pvt Ltd
05.2014 - 12.2015
Bachelors of Commerce - Accounting
Delhi University