Shivani Kotme
Milton Keynes,buckinghamshire
Summary
Accomplished professional with extensive expertise in data analysis, project management, and business development. Proven track record in research and strategy, business analysis, and human resources. Adept at credit and loans management, financial advisory services, and customer service. Proficient in JavaScript, Dreamweaver, web design, SQL, XML, CSS, Node.js, JQuery, HTML, PHP, user experience design, and website optimisation. Career goal includes leveraging technical skills to drive innovative solutions in a dynamic organisation.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Associate Consultant
Florican
09.2024 - 11.2024
- Developed and maintained operational databases to track and analyze data
- Responded to customer inquiries in a timely and professional manner
- Negotiated contracts with vendors to ensure competitive pricing and service
- Managed operational budgets and monitored expenses to maximize cost savings
- Coordinated with vendors to ensure timely delivery of supplies and materials
- Monitored customer service levels to ensure customer satisfaction
Financial Adviser
Santander
Sheffield, South Yorkshire
01.2023 - 08.2024
- I was upskilled to Banking. I worked on all the bank products of Santander and have earned good knowledge and experience about Release of funds, authorized and unauthorized overdrafts, handling Debt Management agencies calls, or getting in touch with them for customers
- My knowledge and hands-on experience in Loans have helped many customers for managing their finances and adhere to the arrangements we set for them by completing the income & expenditure form
- Contact third-party debt management companies like Pay Plan or Step Change to help customers with free independent financial advice
- Point of contact Mentor - Solving queries for new agents and guiding them through the process, mentoring them. I was Subject matter expert to train new agents. Listening to their live calls, give them feedback report to respective team manager
- Systems - (NEOCRM, SCV Salesforce, AWS, RPA, Os09 software, Microsoft Excel, Word, PowerPoint & SharePoint)
Human Resources Intern
Hairsmart
01.2021 - 05.2021
- Deliver accurate, reliable administrative support in fast-paced office environments
- Contributed to training new employees
- Worked on updating employee database, and payroll data, screening resumes, scheduling interviews, and posting job ads
- Maintained statutory compliance, ensuring all HR documentation was up to date, accurate, and met HR audit requirements
- Coordinated induction training and onboarding procedures for seamless hiring operations
- Systems - HRIS, Microsoft Word, Excel, PowerPoint, Google forms, and sheets
Business Development Intern
Mandatory Trendz
12.2020 - 01.2021
- Developed prospecting lists for the Sales team
- Managed and monitored social media and SEO tools for Sales campaigns
- Promoted products by networking at industry events and increasing awareness on social media, including LinkedIn
- Successfully achieved assigned targets
- Increased Company's package sales and demand for their products
- Cold called and spoke to clients about product offerings and services
- Systems - Microsoft Word, Excel, PowerPoint, Google Forms, and sheets to maintain and record customer data
Associate Operations
WNS
07.2020 - 09.2020
- Worked under the KIWI Process for Kiwi.com
- Booked and arranged travel, transport, and accommodation online
- Adhered to clients' budgets while making plans
- Gathered, organized, and modeled data to assist management in making key decisions
- Prepared comprehensive travel itineraries using accessible formats for customers
- Systems - Zoom, Peoplesoft, Microsoft Word, Excel, PowerPoint
Customer Advisor
Tech Mahindra
07.2019 - 10.2019
- Advised for Networking solutions
- Exceeded targets by upselling and cross-selling products
- Handled the transactions and advised on the needed solutions
- Offered detailed advice on product and service benefits
- Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores
- Identified and effectively resolved customer issues, consistently meeting call time targets
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Adhered strictly to policies and procedures for continued company compliance
- Offered prompt solutions to maintain customer satisfaction
Education
Master of Science - International Business Management
Sheffield Hallam University
United Kingdom 09.2021 - 09.2022
Bachelor of Science - Computer Science
Marathwada Institute of Technology
Aurangabad, Maharashtra 07.2015 - 06.2019
Skills
- Data Analysis
- Project Management
- Business Development
- Research & Strategy
- Business Analysis
- Human Resources
- Credit & Loans
- Financial Advisory Services
- JavaScript
- Dreamweaver
- Web Design
- SQL
- XML
- CSS
- Nodejs
- JQuery
- HTML
- PHP
- User Experience
- Customer Service
- Website optimization
Certification
- IT Careers- Coding and Web Development Program
- Introduction to Project Management with PRINCE2, Dion Training (Udemy Business)
- Practical Web Design & Development, Udemy Creative Online School
- People Management Skills by CIPD - Charted Institute of Personnel and Development
- Inclusive Management and Leadership skills by CIPD - Charted Institute of Personnel and Development
- HR Fundamentals by CIPD - Charted Institute of Personnel and Development
- International Human Resources Management: An Introduction by Coventry University
- Human Resources: Hiring and Managing Talent in the 21st Century by University of California, Riverside.
Accomplishments
- Got featured on YouTube for one of the Department videos in the university
- Completed certification in Creative Writing Course in 2020 initiated by My Captain and IIM Bangalore, India
- Achieved Recommendation for Novel Writing in 2020, initiated by My Captain, IIM Bangalore, India
Interest
- Reading Journals regarding Finance, Marketing, and Human Resources
- Keeping up to date with innovations in the market
- Participating in several courses to enhance professional skills
Timeline
Associate Consultant
Florican
09.2024 - 11.2024
Financial Adviser
Santander
01.2023 - 08.2024
Master of Science - International Business Management
Sheffield Hallam University
09.2021 - 09.2022
Human Resources Intern
Hairsmart
01.2021 - 05.2021
Business Development Intern
Mandatory Trendz
12.2020 - 01.2021
Associate Operations
WNS
07.2020 - 09.2020
Customer Advisor
Tech Mahindra
07.2019 - 10.2019
Bachelor of Science - Computer Science
Marathwada Institute of Technology
07.2015 - 06.2019
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