SHIVANI KOUL

MasterClass (October 2024 to current:)

Roles and Responsibilities:

• Respond to customer inquiries via email in a timely and professional manner.
• Validated customer accounts prior to providing information.
• Identify customer needs, and provide accurate, valid, and complete information.
• Manage and prioritize our email inbox, ensuring all customer inquiries are addressed promptly and professionally.
• Providing detailed product information and addressing customer questions.
• Analyzed customer feedback to identify trends and suggest improvements.

Airbnb (July 2023 to October 2024)

Roles and Responsibilities:

• Expert in customer due diligence, entity due diligence, and anti-money laundering.
• Conducted thorough due diligence on customer identities and transactions.
• Actively listened to customers to fully understand their requests and address their concerns.
• Analyzed and verified customer identification documents to ensure authenticity.
• Verified customer identity using public records, financial databases, and other resources.

• Conducted candidate sourcing through online job boards and social media platforms.
• Facilitated interviews, assessing skills and cultural fit for various roles.
• Hands-on experience in mass mailing, sourcing, and screening candidates.
• Collaborated with hiring managers to understand staffing needs and role requirements.
• Developed job descriptions to attract qualified candidates for open positions.
• Reviewed resumes and applications to identify top talent for interviews and evaluations.
• Coordinated onboarding process for new hires, including orientation and benefits enrollment.
• Explained job duties, compensation and benefits to potential candidates.
• Updated and maintained candidate records in the recruitment database.

• Deal directly with customers to help them raise requests for various banking services, including cash/check deposits, balance inquiries, money transfers within and across banks/branches, and the opening and closing of bank accounts.
• Managed branch operations and day-to-day activities, such as handling vault operations.
• Handled various accounting transactions.
• Advised clients on mortgages, educational loans, and personal loans.
• Supported clients in all banking transactions.

• Screening and shortlisting candidate profiles via various job portals, social media platforms, career website applications, and employee references.
• Coordinated interview schedules between candidates and hiring managers.
• Managed job postings across various online recruitment platforms.
• Developed strong relationships with candidates throughout the hiring process.
• Collaborated with teams to understand staffing needs and position requirements.
• Reviewed resumes, conducted phone screens, and managed candidate pipelines.
• Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
• Maintained Applicant Tracking System records of all applicants.
• Participated in local job fairs and recruitment events for prospective hiring.
• Conducted initial phone screens and coordinated interview schedules with hiring managers.