Shivani Kunwar
Kotdwara
Summary
Compassionate patient care coordinator with strong natural interest in quality healthcare provision. History of engaging service achievement in obstetrics, gynecology, family practice and pediatrics. Experienced in commonly utilized computer programs and multi-line telephone systems.
Overview
5
5
years of professional experience
Work History
Apollo Cradle Maternity & Children's Hospital
New Delhi
09.2022 - Current
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Provided emotional support and counseling to patients during difficult times.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Scheduled evaluations and procedures for patients.
- Provided administrative support for patient care staff.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
Patient Care Coordinator
Kids Clinic India Ltd
Uttar Pradesh
07.2021 - 09.2022
- Perform analytical and data entry task
- Answer patient calls, emails and questions, including finding insurance estimates
- Confidentially manage patient accounts
- Schedule patient visits and answer pre-visit questions, including about billing
- Discuss cost of service, insurance coverage, and payment options with the patient
- Work as a team player to ensure each patient receives the best service possible
- Schedule any necessary outpatient appointments
- Get prior authorizations for procedures
- Meet with patients and families regarding treatments, procedures, medications, and continuing care
Lab Technician
Himalayan pathology lab
Uttarakhand
05.2020 - 06.2021
- Receive, label and analyze samples (blood, toxic, tissue, etc.)
- Design and execute laboratory testing
- Adhere to standard procedures
- Observe and interpret research findings
- Conduct experiments
- Organize and store all chemicals substances
- Store substances according to safety instructions
- Record and manage all data
- Prepare reports based on findings
- Manage lab equipment and supplies
- Adhere to all safety guidelines
- Manage cleanliness, orderliness and supplies
Internship
NIDAN Pathology Center
Uttarakhand
09.2019 - 03.2020
- Ensured functional, high-performing products through strategic scientific testing and analysis
- Worked with meticulous attention to detail and precision to achieve reliable, quality sampling outcomes
- Prepared solutions and reagents required for sample testing with care and precision
- Carried out sample preparations according to detailed procedural specifications
- Undertook sampling and analysis of diverse products in line with specified testing targets
- Demonstrated capabilities in molecular and atomic testing supporting high-level materials analyses and manipulation
- Worked with motivation and enthusiasm to consistently deliver against high-volume testing targets
- Maintained spotlessly clean, tidy working areas to deliver accurate, methodical working practices
- Collected and successfully isolated specific samples from cells for analysis
- Guaranteed laboratory was well-stocked by performing routine storage checks
Education
Diploma of Higher Education - Lab Technician
D.P.M.I
Kotdwara, UK01.2019
Bachelor of Science - BSc (Biotech)
Hemvati Nandan Bahuguna Garhwal University
Uttrakhand01.2018
Higher Secondary - Science Stream
Saraswati Vidya Mandir School
Kotdwara, UK01.2014
Skills
- Decision-making
- Claims processing
- Healthcare operations
- Documentation
- Scheduling
- Compassion and understanding
- Follow-up care
- Patient satisfaction
- Verbal and written communication
- Patient documentation
- Billing statement processing
Additional Information
Microsoft Office Package (Microsoft, Word, Excel), Time Management, Interpersonal Communication, Adaptability, Punctuality, Problem Solving
Hobbies and Interests
- Listening Music
- Travelling
- Dancing
- Cooking
Languages
- English, First Language
- English, Upper Intermediate (B2)
- Hindi, Advanced (C1)
Personal Information
D.O.B : 08th March 1997
State : Uttrakhand
Father's Name: Mr. Janardhan Prasad
Timeline
Apollo Cradle Maternity & Children's Hospital
09.2022 - Current
Patient Care Coordinator
Kids Clinic India Ltd
07.2021 - 09.2022
Lab Technician
Himalayan pathology lab
05.2020 - 06.2021
Internship
NIDAN Pathology Center
09.2019 - 03.2020
Diploma of Higher Education - Lab Technician
D.P.M.I
Bachelor of Science - BSc (Biotech)
Hemvati Nandan Bahuguna Garhwal University
Higher Secondary - Science Stream
Saraswati Vidya Mandir School
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