Summary
Overview
Work History
Education
Skills
Timeline
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Shivani Lakhera

Noida

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

4
4
years of professional experience

Work History

Account Manager

Barclays
03.2023 - Current
  • Executed complete sales cycle process, from prospecting through to contract negotiations and closing deals.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Tracked weekly sales to develop senior leadership reports for corrective action planning.
  • Identified prospective customers and evaluated market potential.
  • Acquired new clients and grew customer base by delivering relevant product solutions within client budgets and schedules.
  • Kept and managed records for assigned clients, serving as point of contact for account-related transactions and issues.
  • Executed complete sales cycle process, from prospecting through to contract negotiations and closing.



Senior Customer Success Manager

ECLL
10.2022 - 02.2023
  • Managed a portfolio of high-profile clients, achieving a 98% client retention rate.
  • Developed and implemented strategic sales plans, resulting in a 20% increase in annual revenue.
  • Worked collaboratively with other office professionals to ensure productivity and efficiency. Utilized automated systems (EMR) to assist clients.
  • Tailored training sessions for customers based on industry trends and unique business challenges.
  • Led a team of 5 account executives, providing training and mentorship to improve performance.
  • Utilized CRM tools to track client interactions, streamline processes, and improve reporting accuracy.
  • Exceeded sales targets by 15% through proactive client outreach and strategic upselling.


Senior Associate

Wipro
11.2020 - 09.2022
  • Configure and install various network devices and services (eg. routers, VPN). Provide Level - 2/3 support and troubleshooting to resolve issues..
  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • Leveraged industry expertise to provide valuable insights during internal discussions, contributing to the development of innovative solutions for clients.
  • Identified lucrative business prospects through networking, cold calling and referrals and initiated processes to close sales deals.

Education

Master of Business Administration - MBA International Business

Amity University
Noida, UP
2025

Bachelor of Science - BSc. Hons. Biotechnology

Sharda University
Greater Noida, UP
2019

Skills

  • B2B sales
  • Lead generation
  • Technological expertise
  • Revenue retention
  • CRM Tools
  • Client meetings
  • Salesforce
  • Sales solutions
  • Team Leadership
  • International markets understanding
  • Brand management
  • Business development

Timeline

Account Manager

Barclays
03.2023 - Current

Senior Customer Success Manager

ECLL
10.2022 - 02.2023

Senior Associate

Wipro
11.2020 - 09.2022

Master of Business Administration - MBA International Business

Amity University

Bachelor of Science - BSc. Hons. Biotechnology

Sharda University

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Shivani Lakhera