SHIVANI MISHRA
gshivani12345@gmail.com
GURGAON
Summary
Accomplished management professional with 10 years of career progression in Operations management. Proven effective leader skilled in development and oversight of high performing, multi disciplined and quality oriented teams. Strong Networking and computational skills with expertise in Microsoft excel and MS Outlook. Excellent written and verbal communication abilities focused on achieving a company's vision. Talented at improving operational efficiency through researched strategies and process
Overview
10
10
years of professional experience
Work History
Senior Manager
Xiaomi Financial Services
Bangalore
12.2021 - 03.2022
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Implemented and developed operational standards, policies and procedures.
- Recommended and implemented successful strategies to maximize revenue.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Provided strong leadership to enhance team productivity and morale.
Manager
Hero Fincorp Ltd
Delhi
12.2019 - 12.2021
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Supervised labor costs and departmental expenses to remain in line with budget.
Assistant Manager
Home Credit India
Gurgaon
05.2017 - 01.2019
- Managed various positions in Operations (Executives, Sr. Executives, Team Leaders, Sr. Team Leaders)
- Supervised daily operations which included files registration, payments, logistics, and online loans with operational excellence of quality and productivity
- Addressed operational issues and concerns in a timely fashion; supervised operational cost, risk and audit activities
- Determined staff requirement, work assignment and schedules for new project
- Maintained database manually as well as in system and coordinated with HR from HQ regarding hiring, salary and attendance for off role employees
- Drove operational excellence set as a standard by the clients and adhered to the standard operating procedures
- Set out in-house quality standards, ensured a high-quality customer experience while adhering to the SLAs
- Led daily service delivery, continuous development & improvement of services in accordance with targets / objectives
- Understood requirements through client interaction, thereby providing the best solution possible
- Designed and streamlined processes to ensure smooth functioning of the business operations.
Assistant Operations Manager
Muthoot Capital Services Ltd
Gurgaon
09.2015 - 03.2016
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
Senior Operations Executive
HDB Financial Services
Gurgaon
08.2013 - 09.2015
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
Operation Support Officer
Capital First Ltd
Gurgaon
08.2012 - 08.2013
- · Supervised daily operations which included data maintenance, payments, logistics, and online loans with operational excellence of quality and productivity.
- Addressed operational issues and concerns in a timely fashion; supervised operational cost, risk and audit activities.
- Maintained database manually as well as in system and coordinated with HR from HQ regarding hiring, salary and attendance for employees.
- Set out in-house quality standards, ensured a high-quality customer experience while adhering to the SLAs .
- · Understood requirements through client interaction, thereby providing the best solution possible
Customer Service Executive
Muthoot Finance Ltd
Gurgaon
07.2010 - 07.2012
- Data entry with in time frame and accurate manner.
- Scanned documentation and prepare data base on that basis.
- Produce monthly reports using MS excel spreadsheet functions.
- Assisted with receptionist duties, files organization and research and development.
- Add new material to file records and maintain new records.
- handled customer Service management.
Education
Bachelor of Science - Science
PD Mahila Degree College
Kanpur06.2009
Skills
- Professional demeanor
- Database Management
- Computer proficiency
- Self-directed
- Strong interpersonal skills
- Microsoft Office proficiency
- Excel spreadsheets
- Professional and mature
- Dedicated team player
- Mail management
- Record Keeping
Timeline
Senior Manager
Xiaomi Financial Services
12.2021 - 03.2022
Manager
Hero Fincorp Ltd
12.2019 - 12.2021
Assistant Manager
Home Credit India
05.2017 - 01.2019
Assistant Operations Manager
Muthoot Capital Services Ltd
09.2015 - 03.2016
Senior Operations Executive
HDB Financial Services
08.2013 - 09.2015
Operation Support Officer
Capital First Ltd
08.2012 - 08.2013
Customer Service Executive
Muthoot Finance Ltd
07.2010 - 07.2012
Bachelor of Science - Science
PD Mahila Degree College
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