Shivani Modi
Ahmedabad
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Reception Front Desk Executive
Shivani
Ahmedabad
07.2024 - Current
- Greeted visitors and ensured smooth check-in procedures.
- Managed incoming calls and directed them to appropriate staff.
- Organized and maintained front desk area for efficiency.
- Assisted with scheduling appointments and managing calendars.
- Provided information about services and answered client inquiries.
- Collaborated with team members to improve customer service practices.
- Handled incoming mail and distributed it to relevant departments.
- Maintained records of visitor logs and office supplies inventory.
- Greeted and welcomed customers in a friendly manner.
- Resolved customer complaints in a professional manner.
- Responded quickly to emails from customers regarding their queries.
- Scheduled appointments for clients and customers.
- Prepared daily reports on customer inquiries, complaints, or comments.
- Performed data entry tasks into computer systems as needed.
- Answered incoming calls and provided information about services and products.
- Updated existing records in the company database system.
- Coordinated with various departments to ensure smooth operations.
Education
B.com - Commerce
Gujarat University
Ahmedabad01-2005
Skills
- Front desk management
- Appointment scheduling
- Data entry
- Record keeping
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Collaboration
- Maintenance & repair
- Client relationship management
- Multichannel communication
- Front desk operations
Languages
Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1
Timeline
Reception Front Desk Executive
Shivani
07.2024 - Current
B.com - Commerce
Gujarat University
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